With years of experience under our belt, you can count on Audio Jam to provide you with the best car and home audio and video products that guarantee you a great listening and viewing experience. Feel free to browse our selection of products from the best top quality and reputable brands in the industry.
Merchandise that is discovered to be defective upon receipt will be replaced with the same model. You must contact us within 72 hours from the date of receipt for all defective merchandise claims. You may ship the defective item back to us and we will either fix the item or ship you a replacement. You must allow us 48 hours (not including weekends), to inspect and fix the defective item(s).
We encourage you to thoroughly inspect your order upon receipt. All merchandise must be signed by an adult upon delivery. Customers are responsible for their products after signing for it. Large Merchandise includes the following:
Televisions larger than 32 inches in size
Furniture and any other oversized products
Certain special order items
If you receive a damaged product you must contact us within 24 hours. You must also contact UPS to verify that the product was damaged. Upon verification we will issue you a replacement. We will cover the return shipping cost as well as the cost of shipping the replacement item to you.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.