For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

We are Shen Zhen Shi Ding Sheng Dian Zi Shang Wu You Xian Gong Si
, found in 2004.We are a global company with operations in UK,USA and China.It is a high-tech enterprise
which has International Trade, E-Commerce and Software Development as subsidiaries. Axe-Tech diverse functions include technology development and research,
advertising marketing, E-commerce operating and market analysis.

We try to identify factories and suppliers that work with top quality brands and can meet their quality standards,
and provide those factories with the opportunity to sell their unbranded goods directly to customers in the USA. Everything you get from Axe-Tech are the best quality,
Best price.

If you have any problem, please contact us by email before any further action on newegg, such as RMA, OR negative /Neutral feedback, we will try t o solve your problem well:
Haoyishang2016@126.com

Feedback
Returns Policy
1,094 Ratings (36% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
34.15%
Product
Accuracy
44.21%
Customer Service
Satisfaction
33.59%
Sebastian A.
Ordered on 12/24/2020
Really bad and dissapointed
1/26/2021 9:52:29 AM

it took way too long too come

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William M.
Ordered on 12/27/2020
good
1/26/2021 5:59:12 AM

yes

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Anonymous
Ordered on 4/13/2020
WARNING!! Do Not Buy From This Seller!!
1/6/2021 10:56:18 AM

Requested several refunds due to item never shipping. No one responded and it's still not shipped a year later and no refund.

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Tim B.
Ordered on 12/20/2020
Not happy with shipping!!!
1/4/2021 8:12:58 AM

I present to the jury exhibit A: https://www.newegg.com/p/183-002R-00002?Item=9SIAAZM45N8028 This webpage clearly advertises this item as shipping from the US... Bull-S**t!!! I cannot attach any screenshots, but I have web pages documenting tracking from China!!! I ordered this item on 12/20; as of this morning (1/4/21), I STILL DO NOT HAVE IT!!! If something like this happens again, Newegg will lose a long-time customer...

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Chris R.
Ordered on 12/6/2020
Seller Did Not Follow Through on Request to Cancel Order
1/2/2021 5:46:43 AM

You can follow the chat and e-mail chain and find where on my behalf you asked seller to cancel my order. All they did was e-mail me tracking details and did not acknowledge the request to cancel. This has been a very disappointing transaction.

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Alexander P.
Ordered on 12/10/2020
Delivered to the wrong State and address.
12/23/2020 5:49:05 AM

After 2 weeks of waiting, my delivery was sent to the wrong State and address. The seller has offered to send me another one (I'm assuming it will take another 2 weeks). I'll update the rating once I actually receive the product I ordered. - An Unhappy Customer

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Anonymous
Ordered on 11/9/2020
Wow!
12/15/2020 7:52:10 AM

I got it the day after I ordered it. A real Christmas present!

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Anonymous
Ordered on 4/29/2020
Product not received!!
12/5/2020 6:03:50 AM

Was told it was due to the ongoing global health issues, they are a bunch of liars. DO NOT ORDER - THEY WILL STEAL YOUR MONEY & NEWEGG DOES NOTHING. GREAT SCAM!!!

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1 out of 1 people found this review helpful. Did you? 
Brian M.
Ordered on 11/11/2020
I'm still waiting fro something that should have gotten here two weeks ago.
11/23/2020 9:53:02 PM

After weeks of nothing it finally left China and arrived at JFK on the 19th of Nov. It sat there for over 5 days. I live 1/2 hour away from JFK airport. After over four days of Nada sitting at JFK it is now sitting in NJ, If I had know how long this was going to take and is still not here plus not even a target date I wouldn't have purchase it. I could have walked to China and back faster.

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1 out of 1 people found this review helpful. Did you? 
Alex A.
Ordered on 5/14/2020
Avoid Company at all costs
9/30/2020 6:34:56 AM

Bought a keyboard from this company back in May of this year for a build for a friend. Emailed company over shipping 4 times over a span of several months never receiving a response or item in question. It is now September and Newegg is going to refund me the money but only after contacting the seller directly. Never buy from these people, ever. I'm not the only one with this issue there are other reviews of this seller stating the same or worse.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 5/9/2020
Never shipped
8/19/2020 7:24:19 PM

Paid for item, label was created and never was mailed, meaning I could not cancel, return, file a claim or anything. No response from the seller when contacted. Do not buy from this seller.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 4/24/2020
8/14/2020 1:14:05 PM

Do not order anything from this company. Ordered a minor project from then in April 2020, as of August 2020 still haven’t received it. Wrote for status 3 times no response. Don’t waste your money or time. Newegg didn’t help much still pending

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2 out of 2 people found this review helpful. Did you? 
Hyonsik K.
Ordered on 6/8/2020
8/3/2020 8:45:27 PM

I never got the USB 2.0 Audio Video VHS to DVD Capture Card Adapter Converter for Win7/8 10 Mac OS which I ordered on 6/8/20. I've ordered here because it says 'Most customers receive within 5-17 days" But I never got it. When I checked on tracking it says "Label Created 6/8/2020 9:59 PM" Where's my VHS to DVD Capture Card Adapter Converter! I want my money back!!!

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1 out of 1 people found this review helpful. Did you? 
Lorraine L.
Ordered on 5/24/2020
7/25/2020 5:12:33 AM

I place an order with Newegg on 5/25/20 only to find out it was place with a third party know as Axe Tech. It's now 7/25/20. I tracked it and it's showing delivered but I've never receive it. Since several emails requesting a refund and was send an email that Axe Tech was on vacation until 6/30/20 and would contact me after that date. I still have not heard anything and haven't receive my order. I rate them a -0 if that's possible. I will never do business with this company again. I'm still trying to het a refund for the item's I brought. Still waiting to hear from the seller. I'm in contact with Newegg hopefully I'll be refunded for all 3 items it brought. Do know if the seller items was as described because I never receive them.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 6/9/2020
7/8/2020 11:11:27 PM

Still hasn’t arrived

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1 out of 1 people found this review helpful. Did you? 
Rutger M.
Ordered on 6/15/2020
7/8/2020 10:38:33 AM

Sold me a new Wi-Fi USB adapter. It never shipped. After filing a claim, it magically ships, but what did they ship? A brown bag with loose USED product. Never buy if it says sold and shipped by Axe-Tech. NEVER.

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1 out of 1 people found this review helpful. Did you? 
Tom L.
Ordered on 5/28/2020
Not new in box, avoid this seller. False advertising.
7/8/2020 7:27:50 AM

Listing states ships from USA but item was shipped from China. The item took over a month to arrive. The item was not new in box, it came repackaged and looked to be used previously.

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1 out of 1 people found this review helpful. Did you? 
Laurie C.
Ordered on 5/11/2020
Shipping from outside the us
7/5/2020 2:43:04 PM

Specifically looked for a seller that shipped from the US to avoid C-19 delays, seller sold item as shipped from us, it shipped from overseas, figured this out after a shipping label was created, asked to cancel order so i could buy from someone else, seller would not cancel took 6 weeks to get the item

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1 out of 2 people found this review helpful. Did you? 
Christopher L.
Ordered on 6/8/2020
7/3/2020 9:01:21 AM

I have still not received the item after a month and a half wait.

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2 out of 2 people found this review helpful. Did you? 
David M.
Ordered on 5/26/2020
Seller stops replying to emails and is zero help
7/3/2020 6:51:09 AM

NEVER use this seller FOUR ISSUES: 1. The stand that is in the picture is what I was expecting, and instead I got some really poor closing clamp that cannot be mounted anywhere as it forces the camera to be pointed down directly or up to the celing 2. The unit does NOT turn on, so cannot use it -- broken out off the box 3. it is a 640x480 camera, but the description was 1080P which is 1920x1080 so this is a 100% false advertising 4. You state I am past the return period when it just arrived on the 2nd of July and took 40 days to get delivered when the reported time was 8-10 days

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1 out of 2 people found this review helpful. Did you? 
 
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