Feedback
Returns Policy
49 Ratings (86% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
83.67%
Product
Accuracy
89.80%
Customer Service
Satisfaction
75.00%
Oz K.
Ordered on 4/7/2021
Horrible shipping delay.
4/13/2021 3:54:32 AM

Ordered 3-5 day shipping and isn't scheduled to get here for a week and a half. Tried to contact the seller several times about the delay and received NO response whatsoever. Would NOT order here again, go through Newegg directly, the item I bought via them and shipped W/O priority shipping shipped the same day, while this one spent 4 days to be shipped.

  • No
  • Yes
  • No
Did you find this review helpful? 
david s.
Ordered on 1/30/2021
2/20/2021 6:12:02 PM

Got a nintendo switch. Very reasonably priced (where most places are completely gouging). Think I paid about the same I would have at target (including tax). Delivered on time and as promised. Very good experience.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Melissa C.
Ordered on 1/24/2021
Great experience
2/8/2021 6:55:05 AM

The item was as advertised and arrived on time. Email reply took a few days but I was responded to.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 1/17/2021
Shipping???
1/24/2021 8:15:42 PM

It said shipped. It got in town and restarted and said label created? Emailed and asked for a cancellation. I don't have time for this.

  • No
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 12/11/2020
Underwhelming
1/11/2021 7:03:39 PM

To this retailer you are just another number, i.e. CC no. It is practically impossible to contact them or to get a response from them. They will not give you any status or communication about your delayed order and can't trust the 'expected arrival' stated when ordering; Save yourself the headaches and go elsewhere.

  • No
  • Yes
  • No
Did you find this review helpful? 
Anonymous
Ordered on 12/13/2020
Terrible Service
12/29/2020 6:40:49 PM

Ordered the item paid for priority shipping and it shipped 14 days after I ordered. I will not be ordering form this seller again. There was no communication on the delay or anything, that's the worst part.

  • No
  • Yes
  • No
Did you find this review helpful? 
Debra D.
Ordered on 12/12/2020
Did not come through!
12/28/2020 2:03:45 PM

This seller waited 2 weeks to notify me that they were unable to fulfill the order. Emailed me on Christmas Eave to let me know this Christmas present purchase was not coming. I have always had good experiences with Newegg. I will be careful to avoid Big Dog Retail in the future.

  • No
  • No
  • No
Did you find this review helpful? 
Kenneth B.
Ordered on 12/9/2020
Satisfactory
12/28/2020 6:40:42 AM

Yes

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
John B.
Ordered on 12/10/2020
Late to ship, No communication
12/18/2020 6:08:37 AM

The Ipad shipped 4 days late. I contacted New Egg and they have no other way to contact the third party seller other than email which takes 2 days. They did refund my shipping which was nice but my daughter was still upset that her tablet was not there on her birthday as it should have been. I wish zero eggs was a choice!

  • No
  • Yes
  • No
Did you find this review helpful? 
Ashley C.
Ordered on 11/16/2020
12/2/2020 5:22:47 AM

I had never heard of Newegg but found them while I was looking for a Switch in stock. I was cautious but went on with the purchase because of the ratings. The package came in super fast and as described. I'm really pleased with the purchase.

  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Molly L.
Ordered on 9/25/2020
Alexa show
10/12/2020 6:49:40 AM

I ordered an Alexa show and it arrived quickly and as described. Great transaction!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Emma B.
Ordered on 9/7/2020
Great Transaction
9/23/2020 2:14:14 AM

This transaction went smooth as silk. Fair price. And how about this...delivery came sooner than expected! That’s what I call good service!! Would certainly buy from these folks again! Highly recommended.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Greg W.
Ordered on 8/24/2020
AirPods Pro GREAT DEAL
9/9/2020 12:51:20 PM

We got a great deal from Big Dog Retail through NewEgg marketplace. Fast shipping ! We would recommend getting it here.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Albert L.
Ordered on 8/24/2020
9/9/2020 8:56:54 AM

Arrived as described and several days earlier than expected.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Larry N.
Ordered on 8/24/2020
9/9/2020 6:32:32 AM

The Airpods work better than expected. Noise mitigation is outstanding.

  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 8/23/2020
8/28/2020 7:39:58 AM

Card charged and shipping label created, but expected delivery date was two days ago. Some communication would be nice. Perhaps charging my card and creating a shipping label is automated, but this still leaves something to be desired if this can still happen when the item is out of stock and no communication goes out.

  • No
  • No
  • No
3 out of 3 people found this review helpful. Did you? 
Lee R.
Ordered on 7/15/2020
7/30/2020 7:11:48 AM

The wrong model laptop was sent. This created the need for a return and to purchase at another site, while waiting for a refund.

  • Yes
  • No
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 7/7/2020
Fast arrival/Great Product
7/11/2020 5:27:51 AM

First transaction with Big Dog Retail. Was a little skeptic at first being 3rd party link off Newegg and seeing some of the other Vendors reviews but Big Dog seemed like a safe bet. Glad I did, product exactly as described and arrived very quick. Thank you!

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Norma R.
Ordered on 3/27/2020
Apple Watch Series 5
4/13/2020 6:57:02 AM

This was my 1st Apple watch and i wanted to purchase one but didn't want to end up paying so much but I found this seller and item was listed at a reasonable price and brand new...I love my watch it arrived earlier then expected and it was exactly as described..I will absolutely purchase from this seller again and highly recommend to anyone. 10 Stars !!!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Clinton L.
Ordered on 3/24/2020
Great price for amazing product
4/8/2020 9:40:23 AM

Phone came as advertised. No issues and cheaper then other stores .

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
 
TOP