BisonOffice.com is a leading retailer in office supplies that prides itself on offering competitive prices without compromising quality.
How can we offer such great discounts on office supplies? We place value in building and maintaining strong relationships with our suppliers. These relationships along with continuous industry research and competitor price comparisons allow us to provide our customers with the best deals on the highest quality office supplies the market has to offer.
We recognize that our customers are the heart of BisonOffice.com and that is why we treat each and every customer as if they were our only customer. Our goal is to provide the highest level of customer service and overall satisfaction.
RETURN PERIOD & CONDITIONS
You have 30 days to return any unwanted items from the date of the order. If you ordered an incorrect item or changed your mind about an item you will not be eligible for a full refund (15% restocking fee will apply).
You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without RMA number will not be considered for refund or returned to sender.
You have 7 days to report damaged, defective, missing or wrong items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.
If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts (free of charge), we will return an item and provide a full refund.
If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
IMPORTANT: kindly hold on to the original packaging until you will inspect the contents! Original packaging is needed in case the item is damaged/defective/incorrect.
Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items:
Dated products such as: calendars, appointment books and organizers, desk and desk pad calendars, and wall calendars and planners;
All toner cartridges;
Hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper);
Some electronic items;
These products will only be accepted in the event of a manufacturer's defect or an error on our part.
No returns will be accepted without Return Authorization (RMA) number.
To obtain an RMA number with return address, please contact us and provide the following information:
Your name and e-mail address
Item(s) and quantity you wish to return
Reason for return
Would you like item(s) to be reshipped or refunded
We will e-mail you return instructions, including an RMA number and return address within 24 hours of receiving your request. Please note that RMA number will expire after 7 days.
Items to be returned must be 100% intact, in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. We cannot accept items not in the original packaging. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
Write the RMA number clearly on the outside of the shipping package. Do not write on the product packaging.
To process your refund we require a return tracking number as a proof of delivery. We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.
Please allow up to 14 business days for our warehouse to process your returned merchandise.
Refund will be issued using the same method of payment you used to purchase the item(s). For example, if you used credit card A, then only that actual credit card will receive the credit for the refund. We cannot refund to credit card B, send a check or return to a different account.
All types of refunds may take up to 14 business days to be processed.
All our products are warrantied by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer. For help or information contacting a manufacturer, please contact us.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.