BulbAmerica.com has become one of the largest online providers of quality lighting fixtures and name brand light bulbs in the US. Since the launch of BulbAmerica.com in 2003, our goal has been to earn the trust of our customers. We offer high quality products that are sourced directly from the brand manufacturers and continue to offer the most competitive prices in the industry. We are committed to providing honest and upfront service during every level of customer interaction. To help answer any questions, BulbAmerica has a team of experienced lighting specialists that are regularly available via phone and email .
Customer satisfaction is very important to us. Our return policy is as follows: We will accept returns ONLY on items that are manufacturer defective, or were damaged during shipping, but after receiving a Return Merchandise Authorization (RMA) number from us. We should be notified within 30 days of shipment of your order, and the item should be returned in its original condition for a full refund, minus the cost of shipping. Note: We will only refund shipping costs if the return is the result of our error. Returning new items in their original condition due to other reasons, such as dissatisfaction, will result in a 10% restocking fee, which will be charged from the total order. Our shipping cost reimbursement maximum is $4.50. If your order requires a more expensive shipping option, you are responsible for the shipping cost without regard to who is at fault. In no event shall BulbAmerica’s liability exceed the purchase price paid (if any), including shipping costs (if applicable), for the products available for sale on our web site.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.