BuyDirect & Save has been proudly serving customers online since 2003. Since then, the technology we use has changed quite a bit; but our commitment to outstanding service has stayed the same. We designed this website to be of maximum service to you, providing everything you need to select the right product, place your order, track your delivery, and get any support you need along the way. Of course, if you ever need to speak with us directly, our friendly experts are just a phone call away.

Our Mission

Our mission is to "do everything possible to help customers capture and create images to preserve memories and inspire others."

To that end we pledge to provide exceptional service to answer all your questions and provide you with the best solution for all your photo, video and electronics needs.

Fast, Safe Shopping

Shopping at BuyDirect is fast, easy, and secure.

Expert Advice

Our national call center staff is highly trained, experienced, and non-commissioned. At BuyDirect we pride ourselves on our ability to answer all your questions about technology, product compatibility, quality, performance, connectivity, and much more.

BuyDirect Award-Winning Customer Service

At BuyDirect we're committed to exceeding our customers' expectations.

RETURN POLICY
PRODUCTS RETURNED FOR EXCHANGE MUST BE IN NEW CONDITION AND RECEIVED WITHIN 15 DAYS OF THE INVOICE DATE. WE RESERVE THE RIGHT TO REFUSE THE RETURN OR CHARGE AN ADDITIONAL FEE FOR DAMAGED RETURNS. A US $100.00 WILL BE CHARGE FOR RETURNS WITHOUT RA#!

IF YOU NO LONGER WANT AN ITEM ORDERED, OR RETURNS FOR ANY REASON WITHIN 15 DAYS FROM ORDER DATE - YOU WILL BE SUBJECT TO A 20% RESTOCKING FEE. ADDITIONALLY, NO SHIPPING FEES WILL BE REFUNDED.

IF SHIPPING WAS FREE IN YOUR ORDER, WE WILL DEDUCT OUR SHIPPING COST FROM THE REFUND.

PLEASE ADD THE RA NUMBER IN YOUR PACKAGE FOR A FASTER EXCHANGE OR REFUND PROCESSING!

PLEASE ALLOW 3-5 BUSINESS DAYS FOR THE PROCESSING OF YOUR RETURN.

Some Item such as Quad-copters and or drones are non-refundable or returnable.

All Receivers must be accompanied with the original box in order to be considered for a return, exchange or repair. No Exceptions

Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.

Go Pro Products, DJI products, Yuneec products, Atomos products, 3DR products. Projectors and all audio equipment (including but not limited to, Headphones, Receivers, Recorders, Speakers and Soundbars). All Apple products, tablets, memory cards and tapes, underwater equipment or any products that were submerged in water. Before purchase of these items, please read the manufacturers warranty and contact the manufacturer with any questions related to warranty coverage. Once the above mentioned items are signed for, we are no longer responsible for the defective products, the Manufacturer is responsible for all defects.

All Items over $1000.00 are subject to a Minimum Mandatory 20% restocking fee.

When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.

Refused shipments: A 15% restocking fee and shipping charges will be imposed on all refused shipments or return shipments due to incorrect address.


Cancellations: once we receive an order from amazon it can no longer be canceled. The customer can either return or refuse the package. In order to track down an order for the purposes of canceling it, would completely disrupt our business, our shipping department, and interfere with our productivity.

Feedback
Returns Policy
55 Ratings (55% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
66.04%
Product
Accuracy
58.49%
Customer Service
Satisfaction
54.05%
Anonymous
Ordered on 5/13/2021
Excellent Service, Great Buy
6/1/2021 2:11:02 AM

It was time for me to upgrade from my Coolpix B600, so I decided to get the P1000. Newegg had them in stock (other retailers did not). The sale was quick and easy, and the camera arrived a bit faster than was suggested, which was wonderful. No problems at all with my experience with NewEgg, so I recommend them to others.

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Daniel K.
Ordered on 12/10/2020
Shipped quickly but wrong color
12/18/2020 4:10:58 PM

The item was shipped quickly but I had purchased it in black and the item I received was white. Unfortunately I need it for an event two days later and not able to return it.

  • Yes
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  • Didn't contact
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Briant H.
Ordered on 11/30/2020
Very Helpful in resolving missing items
12/18/2020 3:38:54 PM

Bought a lens package that came with a cleaning kit and several filters. The lens arrived but there were no filters. I called and they were very helpful. They quickly agreed to ship the missing items right away using express delivery even though the original package was shipped ground. Received the missing filters very quickly. There was no dispute. They just quickly fixed the problem and also sent along an extra gift. Very good customer service.

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Michele B.
Ordered on 11/27/2020
Product wasn't really available
12/17/2020 7:36:56 PM

Use reliable 3rd party vendors who dont offer items they dont intend to send.

  • No
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Melissa M.
Ordered on 11/29/2020
Long shipping delay, sat at "label created" with Fed Ex for days
12/17/2020 4:31:02 AM

It was not clear that they would take at least a week to ship when I ordered. Accessories are merely adequate, the tripod is flimsy at best and the backpack isn't great. A great selection of accessories overall, but I wouldn't take this tripod into the field on a bet.

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Robert B.
Ordered on 11/30/2020
Do not buy from Buy Direct
12/14/2020 4:30:38 PM

Wrong product, incomplete parts, downgraded parts. Overall, just a horrible experience. Of which they then decided to try and charge a restocking fee. Do NOT waste your time.

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Chris N.
Ordered on 11/20/2020
Wrong stuff in bundle
12/8/2020 7:47:58 AM

This seller (3rd party--Buy Direct and Save) sent several wrong/unuable items for this camera body. Wrong size lenses, wrong mount capability. I have tried for a week now to contact them but either get put on hold forever and no answer and does not return messages left. I cannot get anywhere in getting the wrong items exchanged for the proper ones. I am currently waiting to hear from Newegg in this matter. I was told they could make a claim after I contacted the (3rd party) seller. Which I have been unable to accomplish so far. I hope Newegg stands up to their reputation on this as that is why I went with this particular camera bundle...counting on the name meaning something.

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1 out of 1 people found this review helpful. Did you? 
Jose O.
Ordered on 11/12/2020
Giant waste of time
12/1/2020 9:28:59 AM

Seller created a shipping label and never shipped anything out. The seller played the system to make it so I HAD to wait through a specified time in order to be eligible to file a claim. In all that time, I could have just gotten the refund and tried to buy from someone who was actually interested in selling. By the time I got my refund, the package was still not shipped out. I'm convinced this person was waiting until more days had passed before shipping. Thus, decreasing the days I had left to be able to return the product.

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  • Didn't contact
3 out of 3 people found this review helpful. Did you? 
Kristin E.
Ordered on 9/16/2020
Poor customer service
10/7/2020 11:48:11 AM

Item listed as shipping. Did not ship. Contacted customer service. Did not respond u til I cancelled order.

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3 out of 3 people found this review helpful. Did you? 
Ryan H.
Ordered on 8/16/2020
A Solid Camera Bundle
8/31/2020 9:04:02 AM

The camera itself is as advertised and fantastic. If you are looking at this camera, you already know what to expect from Canon. The delivery on this item was great and came much faster than expected. I do have two main issues with the actual contents of this item however. 1. The camera bag is decidedly not the same as what is pictured. The camera bag I received looks similar, but is made by Ultimax - not Canon. The quality of the bag appears to be lower than that of the Canon. 2. The wording on the item's contents is very misleading. It indicates that you will get a "spare" battery. You will get one (1) battery total. It also indicates you will receive a battery charger. This is true and you will receive only the charger piece by itself, and will not provide you the cable that plugs into the charger and the wall. All in all a good purchase. Pay very close attention to the picture of what is included. If you assume the camera bag will not be the same as what is pictured, and make no assumptions that anything else will be provided you won't be disappointed.

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  • Didn't contact
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Michael S.
Ordered on 7/2/2020
Stay away
7/17/2020 4:04:39 PM

Take forever to ship the item and then ship the incorrect item and then I was told I had to drive to ship the item back to get my money back call the credit card company

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Bill W.
Ordered on 4/23/2020
Poor service
5/7/2020 4:52:24 PM

I still haven't received my product. Texted seller no response.

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3 out of 3 people found this review helpful. Did you? 
Donna E.
Ordered on 2/18/2020
3/5/2020 1:18:30 PM

Highly recommend. Fast shipping.

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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Brad H.
Ordered on 8/9/2019
They delivered the wrong item
8/28/2019 1:13:13 PM

Instead they just ordered a completely different brand from a different website and sent it to me. It wasn’t the camera grip I ordered or wanted.

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  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Jeremy K.
Ordered on 8/9/2019
Camera was great, service not so much.
8/23/2019 3:36:48 PM

After ordering this camera, I paid for next day air shipping. I find out three days later after calling that Newegg is only the proxy and the actual store shipped ground. It took 7 days. They did refund my shipping costs 5 days later but the camera didn’t get to me in time. I’ll use another online retailer that is more reliable or Best Buy next time.

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 7/6/2019
Awesome service!
7/14/2019 6:33:29 AM

I ordered a Canon 80D recently and I absolutely love it, but it accidentally shipped with a replacement battery. I messaged the team on WhatsApp and they responded immediately and with no issue, they sent me the proper battery. Overall a fantastic experience and I would buy from them again!

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Paul C.
Ordered on 4/15/2019
Max was great.
5/9/2019 12:31:19 PM

He informed me of everything coming including mulitple shipments (one was late) and changes with provided me with better product than what was listed in the ad. Despite a couple of problems everything was taken care of immediately and he was a pleasure to deal with. I have already recommended Newegg to people having enjoyed this bundle.

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Matthew S.
Ordered on 3/20/2019
4/7/2019 6:18:45 PM

Item was exactly as described, thank you!

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Naresh R.
Ordered on 11/27/2018
Highly Recommended
12/29/2018 7:20:32 PM

Item arrived on time and works excellent

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Anonymous
Ordered on 12/7/2018
Quick and Professional
12/19/2018 8:33:51 AM

I couldn’t be more pleased by the quick and simple transaction. Order arrived a day early and even had a free item with it. Would highly recommend them if your looking for a fast service not even mentioning the excellent price I purchased my items for.

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