Established in 2004, CPO Commerce is America’s leading online tool retailer, operating 35 brand outlet stores including CPO Bosch, CPO Milwaukee, CPO DeWalt and CPO Makita (to see a complete list of CPO’s brand outlets, go to CPOoutlets.com.) CPO’s brand outlet stores are known for their full selection of new tools and accessories, as well as the country’s largest selection of factory reconditioned tools. CPO Commerce also operates 4 specialty stores, Reconditionedtools.com, Tylertool.com, CPOoutdoor.com and CPOpressurewashers.com.

CPO has shipped over 1 million orders to professional contractors, woodworkers, and handy homeowners who appreciate CPO’s commitment to its customers. BizRate recognized CPO in its Circle of Excellence, acknowledging that CPO goes above and beyond the norm to provide exceptional service to its customers. For six years in a row CPO Commerce has been recognized by Inc. magazine as one of the fastest growing private companies in America.

CPO customers return again and again for:

1. Widest selection of products from trusted brands
2. Big savings on factory reconditioned and clearance items (with full warranties)
3. FAST SHIPPING! Most orders ship within 1 business day!
4. Unrivaled customer service - Available 7 Days a Week
5. Hassle free shopping experience

Feedback
Returns Policy
1,211 Ratings (87% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
94.25%
Product
Accuracy
89.12%
Customer Service
Satisfaction
78.69%
Adam F.
Ordered on 6/15/2021
Great Tools
6/28/2021 5:25:48 PM

Box store prices, free shipping, very very quick shipping, literally 3 days or less for me. All tools were NiB. Couldn't be happier.

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Andrew
Ordered on 6/4/2021
No problems at all
6/17/2021 4:06:01 AM

Ordered. Quick shipping. Arrived promptly. Packaged well. Works great. Clear communication all along. This is the exact way all vendors should handle purchases.

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Anonymous
Ordered on 5/8/2021
wonderful, absolutely wonderful
5/20/2021 6:46:49 PM

Best pressure washer in the county.

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Alaric Williams
Ordered on 4/16/2021
Stanley Quality Will Exceed Your Expectations
4/29/2021 1:32:53 PM

I highly recommend this seller (CPO) and this toolset. It is a replacement for my Craftsman set, and it certainly fits the bill and exceeds my expectations. The price is great, and the quality is on par with any set and any brand. There are certainly more expensive sets, but why pay more only to get less. I rate it and CPO 5-out-of-5 stars.

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VIN H.
Ordered on 2/21/2021
DO NOT Buy from CPO
3/25/2021 4:56:53 PM

Item purchased 02/21 but did not received. Contacted Newegg 3 times for refund but NOTHING 03/25Do not buy from CP, just SAVE $$$ and time to deal with them.

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George M.
Ordered on 3/17/2021
3/22/2021 2:58:55 AM

This item was packed better than a curc saw was that I ordered from CPO last year. ☺

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  • Didn't contact
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Anonymous
Ordered on 3/3/2021
good tools, louse packaging
3/16/2021 2:15:09 PM

arrived ok, but the packaging was terrible. So far they work, but it wasn't the shipping department's fault. Very poor protection

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Rey S.
Ordered on 3/3/2021
Did not get what I order
3/11/2021 6:15:15 PM

Never recieved what I ordered: Refurbished: Dewalt DCK623M2R 20V MAX Lithium-Ion Cordless 6-Tool Combo Kit (4 Ah). First it was delayed. Called UPS and they state that sender asked for a hold of the shipment. When I call, they said is was UPS. I asked to release the hold. When I trace the package and it was delivered in Kansas City. I live in MIchigan. When I called again, they said that they did not have anymore to ship and that I will get a refund in 1-2 day. No product and they still dont have my money.. Still waiting for a refund. Could not give 0 egg on this one

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Walter A.
Ordered on 2/4/2021
Small Buy
2/17/2021 6:53:34 PM

Just needed something small that I didn't have to go back to refill. This fit the bill. Good price and I can plug it in any place to fill.

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  • Didn't contact
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ALAN S.
Ordered on 1/28/2021
Finally received the correct item
2/9/2021 10:18:31 PM

Easy to reach the outlet's customer service team after receiving the wrong item. Customer service provided a prepaid shipping label making it easy to return the wrong item. The replacement correct item was shipped UPS priority ground. The item ordered works well and looks new.

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Landis H.
Ordered on 1/1/2021
1/14/2021 8:21:34 PM

Need to inspect items before shipping to make sure order is complete

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Anonymous
Ordered on 12/10/2020
Refurbished Dewalt Dry Wall Screw Driver
12/24/2020 8:29:55 AM

The package arrived on time. The driver was loosely stuffed in a box with bubble packaging wrap. The package was pretty beat up; looked like the package had been dropped and dragged through a wet puddle. A include copy of the owner's manual were missing pages. I've to search the web for instructions. However the drivers seemed to work. Only time will tell if the tool will last.

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Sau L.
Ordered on 11/29/2020
Great price for what I received.
12/10/2020 2:24:41 PM

I was a little skeptical being refurbished but so far it works great and has good power. The batteries where charged so I used it right away and was able to get a good feel for it. To each is own but I felt good getting it on newegg because of their reputation.

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DOUGLAS T.
Ordered on 11/23/2020
Gift to Me
12/4/2020 8:11:46 PM

Have given the tool a work out during the last few days and it has worked flawlessly, I purchased this unit because it uses the same batteries as My Bosch drill, now i have three batteries and two chargers for both tools, I should never run out of a charged battery, it don't have as much power as My air impact gun has, but works for most things, maybe not car lug nuts.

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  • Didn't contact
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Matt R.
Ordered on 10/23/2020
Buyer
11/5/2020 12:59:52 PM

Great service.

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Anonymous
Ordered on 10/18/2020
Great customer service
10/30/2020 3:16:23 AM

When received one battery in the set was defective. A quick call to CPO and a pleasant individual pulled up the order info and had a replacement battery sent out that day. This is how customer service is supposed to work.

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Anonymous
Ordered on 8/19/2020
Very Disappointed
9/5/2020 9:56:23 PM

I ordered a pressure washer suppose to be brand new from this company. The item arrived box has extra taped look likes was open before and re-taped. I was thinking maybe they probably making sure it extra sealed. When open first thin I notice there were scratches and has a dent on the machine. Also there oil stain on one side the box which I did not catch from beginning, I took pictures and video documenting the damage item. Call Newegg they generate RMA the company selling by CPO outlets suppose to respond back never got reply from them also I shipped the item the following day after receiving the shipping label. The return process take forever to get your refund back because I had to call Newegg several times regarding my refund. I going stay away from CPO outlets for sure. Funny, days later I try searching for the same item and found the retailer site selling the same item but it was sold by CPO outlet I did not bother to stay on the site. I think Newegg should done better if they expedite their customer refund from these sellers they affiliated. It wasted a lot of my time waiting and had to go ship it back they could of inspect their product before sending to customer understanding it suppose to be brand new. If I can upload pictures on my review to show the people reading this you would see it pretty obvious the item box and the oil stain they should done something before go out to the customer.

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daniel c.
Ordered on 8/20/2020
was good
9/2/2020 4:01:36 AM

fast delevery good product

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Anna F.
Ordered on 8/26/2020
Super fast, easy process
8/29/2020 5:34:37 AM

I ordered this for my boyfriend for his birthday. It was sent to us in no time. I bought it Wednesday, it arrived Friday! Plus awesome product!

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Annette K.
Ordered on 8/1/2020
No complaints!
8/14/2020 9:30:49 PM

Bought this from Newegg because they had the best price. Happy with the product.

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