All Clatina Chair's products is make by UE Chairs, one of the companies who draft the national office chair industry standard, one of the first-batch high-tech enterprises, the first provincial-level enterprise research institute for healthy chair, member of China National Furniture Association at vice chairman level, and member of Zhejiang Chair Industry Association at president level. It is granted several honorary titles such as China Quality Credit Enterprise, Zhejiang Furniture Industry Leader, Provincial High-tech Enterprise Research and Development Center, Provincial Enterprise Technology Center, Provincial Green Enterprise, as well as granted the Huzhou Government Quality Award as the first company to win this honor. For the internal management, the company always persists in excellent performance and strictly implements the standards of ISO9001: 2008, SO14001: 2004 and OHSAS18001 management systems and gets certified.
Clatina Chairs stores mainly sell chairs and non-chair office accessories, for all products, we provide free returns services with no reason within 90 days. If the product has any quality problems within 5 years, we will provide you with free replacement parts.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.