Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 15.00%
Basic Returns Information
We extend a 30 day period from date of receipt for returns and exchanges from New Egg Marketplace, less shipping, handling and any applicable restocking fees**, in accordance with the following conditions:
1. The item was neither refused at delivery, nor sent back to us as undeliverable. (See Below).
2. The item is not included in the Return Policy Exceptions that follows this list.
3. You have contacted customer service and received from them a Return Authorization approval number (RMA).
4. Merchandise must be returned in original, unused, mint condition, as shipped.
5. ALL paperwork, instructions, packaging and accessories must be intact, unaltered, or in any way marred.
6. Warranty cards and registration forms must NOT be filled out.
7. Item must NOT be over $1200.00 in price, or marked on our site as SPECIAL ORDER (See Below for terms governing these items).
8. You have NOT been informed, either in writing or by phone, that item will be SPECIALLY ORDERED for you (See Below for terms).
9. Any damage done to your package in transit must be immediately reported by the customer to the carrier (ie: UPS).
10. Customer must request that the carrier examine any damaged package to assure refund or replacement, and all such packaging must be retained by the customer until disposition is made.
11. If the item has been opened, and is no longer in its original mint condition, restocking fees may be 10% or higher. To obtain specific restocking fees applicable to your return, please contact us at Newegg@freedomsupplyny.com.
12. Please pack all returned merchandise in an outer shipping carton, so that the original product box or package is not defaced, labeled or written on in any way.
13. Your RMA# should be clearly written on the shipping label.
14. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid.
15. If the return is due to our error, please return the product via UPS Standard Shipping, and we will reimburse you the Standard Shipping expenses incurred, or we will provide you with a pre-paid Shipping Label, at your preference.
16. Nothing must be written or taped on the product packaging or gift boxes.
17. A Return Authorization approval number does not guarantee final disposition; all returns are subject to inspection.
18. **For non-defective items that went out with FREE SHIPPING, the normally calculable Shipping & Handling fees will be deducted from total to be credited back.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.