Please Email us directly for RMA service and other inquiries. Phone may not be answered.
Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.
COOLFANS is an online e-commerce driven business, we offer a large inventory of high quality computer components and peripherals.
We offer quality products at competitive prices, providing knowledgeable and friendly customer support.
We strive to bring our customer the best online shopping experience possible.
We offer the best prices doesn't mean we skip on our customer service.
With the support from our customers we're able to use our buying power to get you the best deals.
*NOTICE: We will cover all international tax for you.* *Your order will be 100% trackable. Please be assured. Please track your package here. https://www.trackingmore.com/ **Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP. ***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free. ****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.
ABOUT SHIPPING Your order will be 100% trackable. Please be assured. *Please track your package here. https://www.trackingmore.com/ If you can't track it just email us, we will send you the shipping infomation.
ABOUT WARRANTY For NEW Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period. For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.
We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us). Return to US address not China. Warranty Limitations: . Improper maintenance . Improper use or installation . Unauthorized modification or repairs
ABOUT FEEDBACK *PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem) We have a professional service team here ready for you.