Customer satisfaction always the First ! in Copystars. We specialized in Data storage devices and Office printer supplies, USB and SD card duplicators, Copystars Blu ray, CD DVD Duplicator, Printer ink and toner cartridges, video card, Asus optical drives, Cisco routers and many branded products.

No restocking fee and buyer pay no return shipping fee within 30 days. We provide technical support before and after sales, feel free to contact us.Our support hotline is 1-800-Dup-X-DVD , 1-800-387-9383. 10AM-5PM PST, Monday to Friday.
Contact us if you need any assistance.
Copystars Store
  • COPYSTARS STORE
  • 4,233 Sales 
     
    1 Follower 
     
    154Ratings(95% Positive)
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Return Policy
About Us

RETURN POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. Buyer responsible for return shipping cost. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days