Our firm is a leading distributor of computer and tech related products in the United States. We work closely with leasing ccmpanies and secure quality machines from Authorized refurbishers and recyclers in order to offer our customers laptops, desktops, tablets and a variety of consumer products. Our focus is on the changing landscape of tecnology as it is used in our society and we offer our customers the opportunity to access quality products at reasonable prices. Our products are prepared by a highly skilled and experienced team of professionals that offer over 30 years of combined technology expertise.
If we shipped and sold your item, then you can return those items to us within forty five (45) days of the ship date. This policy does not apply if a different return policy is stated on the item's listing information.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.