Established in 2008, Costway is building its reputation on a 8 year history of helping consumers achieve their financial targets with satisfactory product quality and best price.
Costway is growing to be one of the top retailers in North America and Europe. We always have a higher market sensitivity and devote ourselves to the diversity of the products. Besides continuous searching for new items, we also make a considerable investment in new products' R&D.

We are also capable of assisting our customers to find whatever they want and we commit ourselves to providing our customers with premium quality products and convenient customer service.

Welcome !!!


Open time: 9:00 a.m. - 4:00 p.m. PST, from Monday to Friday
Address: 3900 E Philadelphia St, Ontario, CA 91761
Email: neweggcustomerservice@fdsintl.com
Website: http://www.costway.com/

Feedback
Returns Policy
702 Ratings (82% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
88.93%
Product
Accuracy
90.00%
Customer Service
Satisfaction
80.82%
JULIA C.
Ordered on 5/2/2021
Excellent Service! Great Products!
5/19/2021 1:03:46 AM

I have been so happy shopping with Newegg. They have so many great products and the best sales I've seen in a long while. I enjoy being able to do most of my shopping in one place and this is the best place shop for that because there are so many products to choose from. I also like that fact you can select and choose who they are by that option is great for me. My products have been good quality products and the prices have been great. I didn't have to wait long at all for my delivery either. I've already been recommending them to others.

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Penny M.
Ordered on 12/29/2020
Scammer
1/15/2021 5:42:33 AM

Purchased chair. Label was created, never shipped. This is not a reputable seller. Don’t waste your money.

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Edward M.
Ordered on 12/19/2020
Very unsatisfying
1/11/2021 5:11:43 AM

This is the only company I have ever seen that ships using both UPS & FEDEX to ship my order and I have yet to receive all of my order that I ordered on 12/20/20 . I would and will not recommend buying anything from this company

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George J.
Ordered on 12/12/2020
Disappointed
12/30/2020 6:55:00 AM

Cording to the tracking number of the items that somewhere for three weeks before it even left the building

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Keith L.
Ordered on 12/3/2020
Exactly what I wanted
12/20/2020 6:37:31 AM

It's for Christmas gift got it before Christmas exactly what I wanted

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Emily M.
Ordered on 12/3/2020
12/18/2020 2:43:33 AM

I haven’t received my shipment yet and it has been over two weeks. All I see is that the FedEx Label was printed. I need the company to help me to figure out where it is and why it is not here.

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  • Didn't contact
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Laura P.
Ordered on 11/28/2020
You charged my acct and can’t find my order
12/14/2020 6:38:10 AM

Still waiting for it to be delivered

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Wendy L.
Ordered on 11/22/2020
Missing part
12/8/2020 1:02:59 PM

I love the barre-no complaints there—but it was shipped with one fewer fastener than needed. The manual says don’t worry, we’ll ship any missing part right away, but when I contacted customer service the first response said they would have to check to see if the factory had it—which made no sense, as it is a factory that makes this product. I insisted that the company promised to ship missing parts ASAP, and after several days of back and forth emails it agreed to ship the part. I don’t have it yet, and the barre is unusable without it, but fingers crossed!

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Billy P.
Ordered on 9/7/2020
Delivery
9/24/2020 6:57:34 PM

Item was on time but ups changed the address not newegg,s fault. So I give a good review

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  • Didn't contact
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Jacob C.
Ordered on 9/3/2020
terrible
9/21/2020 7:13:12 AM

i ordered a desk for my son's birthday and he was so excited when the first box arrived (it was shipped in 2 boxes) and at the fact the first box came in a day early he was going to set it up the as soon as the second box arrived. But to our surprise the second box had half of a wicker chair. We have contacted costway but they have been extremely difficult and refuse to give any sort of compensation for the month long delay

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Jessica P.
Ordered on 8/22/2020
Missing part.
9/10/2020 4:37:50 AM

I am not 100% satisfied with my product because it is missing a piece. Its missing the basket that goes inside of the washer that strains out the water after the wash is done. So yes the washer is clean in my clothes however I have to hand drain the water out which is very time-consuming and my clothes end up taking days to dry will that part be sent to me?

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Brian O.
Ordered on 8/17/2020
Love this desk. Very easy to build and is exactly what I was looking for.
9/1/2020 11:52:33 AM

No additional comments.....very happy with my experience.

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  • Didn't contact
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Anonymous
Ordered on 7/9/2020
8/13/2020 12:07:16 AM

The item was destroyed the first time using it. It has now been placed in the G file (Garbage).

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  • Didn't contact
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Michael C.
Ordered on 7/24/2020
8/11/2020 3:38:43 AM

Item came damaged, which isn't their fault.. 2 first size holes and a crack on top piece tv stand on... i just fixed with filler and 2 part epoxy paint that I was using on my kitchen counters... no biggie...

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  • Didn't contact
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Tam L.
Ordered on 7/25/2020
Works well for TKD
8/10/2020 6:18:49 AM

My son and I use this for TKD via Zoom. It worked well but it's too small for 2 people. I have ordered a second one to remedy this. It's a thick pad that rolls out with a slight curl at the end but it quickly went away. Perfect for performing all types of kicks.

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  • Didn't contact
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Anonymous
Ordered on 7/19/2020
8/3/2020 9:45:07 AM

Middle shelf was broken when it arrived.

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PATRICK P.
Ordered on 7/2/2020
Love the base
7/20/2020 12:08:28 AM

It exceeded my expectations. It makes my system rock

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Sharon M.
Ordered on 6/26/2020
Very nice
7/14/2020 3:27:16 AM

I got a folding plant stand. It was very nice quality and required no assembly coming out from the box. I had timely delivery and no problems with ordering this item.

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Matthew H.
Ordered on 6/18/2020
Great product, fast shipping
7/10/2020 3:44:32 PM

I initially bought the item from a large box store. After a month of “lost order” status I ordered from here. Received a better quality product for the same price and received the item a few days later with no problem. Completely satisfied

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  • Didn't contact
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Craig H.
Ordered on 6/22/2020
Awful
7/8/2020 7:10:30 AM

Your seller Costway is a joke they falsely printed the shipping label didn’t ship my item on time ruined a gift that I had planned and then shipped the item after I asked for a refund. They are an awful company you should stop doing business with them. I informed them that I plan to lodge complaint with the California Better Business Bureau For the fact that they held my money hostage I will never use your website for any business ever again.

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1 out of 3 people found this review helpful. Did you? 
 
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