Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

About Creality 3D
Creality 3D is a professional 3d printer manufacturer, specializing in integrating 3d printing software research, 3d printer design, and 3d printer distributing & reselling as a whole. We encourage everyone to join Creality 3D to learn more about 3d printing and enjoy the convenience of technology.
About Products
We are officially authorized direct stores, all products are guaranteed to be authentic,we will provide you with professional after-sales service if you have any problems.

*****Before you purchasing, please recognize the word "authorized" and be careful not to be tempted by the low price of other sellers.

**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP. Leaving negative feedback can't solve any problem,We have a professional service team here ready for you.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.
**If you are satisfied with our products or customer service, please give us a good comment, your support is our greatest motivation.
*****IMPORTANT:
Please accept our apologies for the bad logistics.

Due to the COVID-19, the increase in the number of orders, various festivals, bad weather, and limited transportation and staff availability, items need more time to be delivered.(Ships from china about 10-15 days,Ships from US,about 5-7 days).

Because of these ongoing challenges, we are trying to adjust its limited resources to continue processing and delivering items. We are currently working to solve this problem in various ways.

The lack of staff availability has affected the processing, transportation and delivery of items. We know that customers need to receive goods in time, especially daily necessities, holiday gifts and electronic product.

We made every effort to deliver these items. Although the staff is limited and the delivery time of packages and items has increased, we have been working hard.
Thank you for visiting our store!

Best wishes to you and your family.

Creality 3D Printer authorized

Feedback
Returns Policy
19 Ratings (89% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.47%
Product
Accuracy
94.74%
Customer Service
Satisfaction
80.00%
Rebeccah
Ordered on 9/9/2021
Very good customer service despite international challenges
10/20/2021 1:23:20 PM

I got this 3D printer after a lot of research! It came on the date expected and the ups driver who delivered it has very careful! However I realized once I opened the box that one of the wheels for the table was snapped in half, probably during transit - it happens. I called their customer service number listed on one of the pamphlets, and unfortunately, the robotic voice on the other end spoke Mandarin and garbled English, and incurred an international call fee. So I do not recommend calling the support number on the pamphlet that comes in the box unless you are okay with international phone call fees and speak Mandarin. So I went to the Newegg website and used the 'contact seller' option to start an email chain with them, this went very well and the customer service reps emailing me were super helpful and got me the correct replacement parts that just arrived today! The only downside to getting replacement parts is that it'll take about a month for the parts to ship to you because of, again, international challenges.

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Anonymous
Ordered on 9/28/2021
Very Good
10/18/2021 8:00:29 AM

Like the printer but it was hard to get the material to stick on the belt but with some research, I was able to get it to stick (hair spray) so don't get discourage if you have to make adjustments to it, it's part of getting to know your printer.

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Robert R.
Ordered on 8/27/2021
Poor Service for 1000 printer
10/16/2021 8:04:00 PM

Seller does nothing more than loop emails asking for the same information and never resoling an issue that leaves the device totally unusable, locked at the load screen, instead of spending $1000 on a printer. Burn the money and roast marshmallows over the flames; at least you get a treat at the end.

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Anonymous
Ordered on 9/29/2021
Ender 3 V2 is a wonderful budget 3D Printer with some amazing mods.
10/15/2021 11:07:06 AM

I got the printer a few days earlier than expected because it shipped out of NJ. I'm so very happy with it.

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  • Didn't contact
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Anonymous
Ordered on 9/16/2021
16 days since ordered, and still no product.....
10/1/2021 9:50:13 PM

This isn't a blast on Creality. The Ender 3 is a great low budget 3D FDM printer. Newegg has dropped the ball here. In this day and age, 16 days is unacceptable for a delivery. I literally ordered one on the big A and one strait from Voxelab and they both showed up in less than 3 days. Come on new egg, 1975 called and they want their logistics back.

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Anonymous
Ordered on 9/16/2021
Great Printer!
10/1/2021 4:51:48 AM

I wish I could buy a few more!

Creality 3D Printer authorized Response:
Dear customer, Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Look forward to serving you again! Yours Sincerely,
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Anonymous
Ordered on 9/16/2021
Spectacular service
9/30/2021 10:47:57 PM

The Ender 3 has worked as advertised! I use it almost daily and am constantly thinking of new fun ways to explore what's possible with it. Time to get more filament!

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  • Didn't contact
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