We ship most order same day that are placed Monday through Friday before 2pm central. Orders placed after 2pm on Fridays or over the weekend will ship the following Monday, this includes expedited orders. We do not ship on US Holidays.
Changed your mind? 30 Day Returns
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It's easy to return a product:
Log into your account or call Creative Audio to initiate a return.
We email you instructions for returning your product.
Ship your unused product, in its original packaging, to the address identified in our email.
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call Creative Audio to arrange these returns.
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.