Refunds given only if item DOA and cannot be replaced via PAYPAL . If so, Please report within 5 days and return to us within 30 days from the delivery date for exchange or refund.

Buyer should check the package once received. If the package is damaged during the freight, please refuse to sign for the package and it will return to us. Then contact us promptly.

If you need to return, please check twice to confirm the item does not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. Then get a unique address for return.

We can’t receive the packages if the buyer returns by yourselves according to the address on the shipping package. We won’t solve such cases and buyers should be responsible for the consequences.

It is IMPORTANT to declare your package as “Product for Return” on the Customs Declaration Form.


All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee. (E.g. you brought the wrong model or wrong color or you no longer needed an item).

If Customer claim the return so first customer have to return the item at the unique address given at that time after we recevied the item customer will get the refund.

We ONLY accept the return for the original package. Please make sure the item has NO man-made sabotage. If you purchased in improper condition, please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer unless item DOA.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.