Directebuy's mission is to keep extending its product line other area of computer related components and provide high quality service and products. We exist to attract and maintain customers by providing excellent customer satisfaction along with quality products with lower costs. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers. We are dedicated to providing consistently high client satisfaction by rendering excellent service and pleasant transaction at a competitive price.

We sell products available in stock so we ship it either same or next day. You will get the fastest shipping when you shop with Directebuy.

If you are not completely satisfied with your purchase you may return it at your expense for an exchange, an upgrade, store credit or a refund

Returns for store credit must arrive within Forty Five (45) days of the purchase date.
• There are no re-stocking or handling fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• Product should be returned in the original package in saleable condition.
• Buyer receives credit for the full amount.

Store Credit is the best option for a return, it recovers the most value for the buyer and provides the most options.

Exchange:
• Returns for an exchange or upgrade for a different product must arrive within FourtyFive (45) days of the purchase date.
• There are no re-stocking or handling fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• The Seller pays for outbound shipping for exchange items.

Refund:
• Returns for refund must arrive within FourtyFive (45) days of the receiving date.
• There are no re-stocking or handling fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• Shipping charges are not refundable.
• Refunds will use the original payment method.
• Refunds are limited to the item value

When making a return please indicate if you prefer an exchange, upgrade, store credit or refund.
All products sold in directebuy's store come with 1 year free warranty from the date of purchase. The warranty covers defects in materials and workmanship. The warranty is limited to exchange of the defective product. Damage due to abuse, misuse or alteration of the product is excluded. Shipping fees are non-refundable

Feedback
Returns Policy
298 Ratings (81% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
93.48%
Product
Accuracy
76.09%
Customer Service
Satisfaction
85.71%
Anonymous
Ordered on 12/14/2020
Perfect transaction
1/4/2021 8:36:42 PM

Bought as a gift. Flawless transaction, no issues at all

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 10/21/2020
Charged twice. Item never shipped.
11/7/2020 10:34:05 AM

Thanks for nothing. P.S. You still owe me a refund. Not exactly holding my breath on that happening.

  • No
  • No
  • Didn't contact
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Edward S.
Ordered on 8/27/2020
did not get it
9/16/2020 5:57:58 PM

NO

  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 5/26/2020
Not a great choice
6/12/2020 2:23:57 PM

This mic did not my needs. Listeners on Zoom claimed to often that they could still not hear.

  • Yes
  • No
  • Yes
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KENNETH N.
Ordered on 4/28/2020
mic
5/13/2020 1:51:24 PM

Fast delivery, item was great.

  • Yes
  • Yes
  • Yes
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Patricia A.
Ordered on 4/27/2020
Great seller
5/12/2020 5:30:10 PM

I was satisfied with the whole transaction. The seller sent my item quickly and I it was in good shape. I would buy from them again.

  • Yes
  • Yes
  • Yes
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Kerry O.
Ordered on 2/2/2020
Got an upgrade
2/19/2020 6:43:14 PM

I ordered a T420 and got a beautiful pristine T430. Looks great, works great I'm very pleased with my purchase.

  • Yes
  • Yes
  • Didn't contact
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Gary T.
Ordered on 11/1/2019
BAD, Dishonest and DANGEROUS... free infection with every sale!
11/8/2019 12:28:03 AM

If you want to GET someone elses ear INFECTIONS, DO BUY from this company through NewEgg (they no long have integrity of their sales) Order was for a NEW item, received a USED opened Item (headphone/ boom mic). Was a "scum" on the ear pads, cable were not even retied, just loosely put in the preform plastic.

  • Yes
  • No
  • Didn't contact
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Michael S.
Ordered on 8/20/2019
Item delivered when promised and as described
9/6/2019 5:16:08 AM

So far, for the money, a decent item. As there were no instructions, I didn't realize that there was a volume control and thought that it was DOA, as it came in the off position. Once I realized my mistake I raised the volume and it worked. Microphone not very sensitive, so one has to speak up.

  • Yes
  • Yes
  • Didn't contact
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Robert B.
Ordered on 5/29/2019
I was pleased with speed of the delivery and packaging of the product.
6/20/2019 8:54:25 AM

I would recommend this seller based on my one time experience.

  • Yes
  • Yes
  • Didn't contact
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Brandon R.
Ordered on 11/11/2018
Great for the price
11/27/2018 12:55:38 PM

Does what I needs to.

  • Yes
  • Yes
  • Didn't contact
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Eagle-i .
Ordered on 9/21/2018
Tech Store
10/8/2018 6:03:20 AM

would buy from seller again

  • Yes
  • Yes
  • Didn't contact
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Vern D.
Ordered on 8/2/2018
Returns are a hassle
8/27/2018 1:12:28 AM

After hooking up the speakers it was clear they were defective. The initial response was for me to pay shipping ans a restocking fee to return the product. After contacting a supervisor it was clear I was a third party to this issue. The speakers were shipped by another company and NewEgg had to become the intermediary to resolve the issues. After 17 emails an 3 weeks I received a refund. Not worth the hassle.

  • Yes
  • Yes
  • No
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Anonymous
Ordered on 7/12/2018
7/26/2018 4:06:34 PM

Packages arrived cracked and currently waiting on replacement. Never got a return slip in package.

  • Yes
  • Yes
  • No
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Ann S.
Ordered on 6/27/2018
7/13/2018 10:33:57 AM

Great quality.

  • Yes
  • Yes
  • Didn't contact
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Ami T.
Ordered on 6/12/2018
Good Speakers
6/26/2018 3:50:32 PM

I got em for 20$ and i must say, they are basey. though the circle thing doesnt amplify headphones which was my main purpose, so thats one egg, if it was an amplifier for headphones, 5 eggs. but they dont, still good speakers wonderful even for 20$

  • Yes
  • Yes
  • Didn't contact
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stewart b.
Ordered on 3/15/2018
4/18/2018 3:21:46 AM

The equalizer isn't real. It just flashes lights. Didn't see that in the description. Not sure if I just over looked it or if it was posted at all. Also one of the rubber peg feet on one of the satellite speakers is missing. Make sure too, that you don't have your cell phone near it. Mine causes the speakers to pop pretty loudly. Other then that, the sound is pretty good.

  • Yes
  • No
  • Didn't contact
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Stanley M.
Ordered on 10/15/2017
great product
10/30/2017 7:20:20 PM

Product was purchased as a gift. Worked perfectly and provides the needed speakers for her computer. Great price for a terrific product.

  • Yes
  • Yes
  • Didn't contact
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william k.
Ordered on 10/15/2017
10/30/2017 2:36:40 PM

VERY RARE TO HAVE ANY PROBLEMS WITH ANY OF YOUR CLIENTS, IF EVER-- WHK

  • Yes
  • Yes
  • Yes
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James Z.
Ordered on 9/24/2017
Photo is wrong.
10/10/2017 1:46:21 PM

I recently purchased some new blades for my SO33G 30'' helicopter, I found some blades for the "SO33G" model and the photo had the correct ones I was looking for, however, when I received the product, I realized that they were for a much smaller version. The blades were in perfect condition, but the photo isn't even of the blades they're selling...

  • Yes
  • No
  • Didn't contact
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