Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Dear Customer,
Welcome to DIWUER Market! Thank you for your recent purchase of DIWUER products. You will find your data storage experience easy and fun! With the help of DIWUER products, make your life better. During the promotion period, please visit us to see what we provide for you! Sincerely


DIWUER refers to the technology suite launched by DIWUER Ltd. Products include mobile phone accessories, Bluetooth speakers, security products, carry-on luggage and handbags, and consumer electronics.

Brand fashion: fashion, freedom, quality and the best experience.
Brand overview: Continuous pursuit of perfect product experience.
Tekit's goal: make life better!

For more assistance:
Email:koolekwe@163.com

Feedback
Returns Policy
65 Ratings (66% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
58.46%
Product
Accuracy
81.54%
Customer Service
Satisfaction
69.57%
Laurie M.
Ordered on 2/12/2021
Thermal Paste
3/1/2021 1:24:32 PM

Prompt delivery of thermal paste for use in DIY computer build.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Henry J.
Ordered on 1/8/2021
I returned the motherboard because it was defective over 2 weeks ago and still no replacement.
2/16/2021 1:28:44 PM

It took weeks to get it delivered. I returned the motherboard because it was defective. I was told it takes 7 to 10 days to process the return. I had requested a replacement board. They received the return over 16 days ago. I have not received any emails regarding the replacement board let alone with a tracking number. I am still without a motherboard now for over a month!!! and they remain silent. This is unacceptable. Where is my replacement board? Why are they ignoring me? I will never do business with them again and I may avoid Newegg in the future for allowing people like this to do business on their website.

  • Yes
  • No
  • No
7 out of 7 people found this review helpful. Did you? 
Andrew Y.
Ordered on 1/16/2021
Good.
2/12/2021 1:55:25 PM

The finder link that found good matches was very handy.

  • Yes
  • Yes
  • Yes
0 out of 5 people found this review helpful. Did you? 
Joseph M.
Ordered on 12/26/2020
wheel
2/3/2021 1:43:35 AM

Neat item that holds your controller for vehicle steering.

  • Yes
  • Yes
  • Didn't contact
0 out of 3 people found this review helpful. Did you? 
Anonymous
Ordered on 11/30/2020
Thermal paste arrived way late. Had to complete build with different paste.
1/11/2021 7:29:46 AM

Never got to try it out because it arrived 3 weeks late

  • No
  • Yes
  • Didn't contact
6 out of 6 people found this review helpful. Did you? 
Edward J.
Ordered on 12/10/2020
12/29/2020 8:30:06 AM

Item was shown to be defective when I tried to install. Return process was good, but, to date, I received no information regarding when I can expect the replacement memory sticks. Overall it was a poor experience.

  • No
  • Yes
  • No
2 out of 2 people found this review helpful. Did you? 
Robert H.
Ordered on 12/15/2020
No Complaints
12/29/2020 12:01:21 AM

Great product and delivered even sooner than what the tracker said

  • Yes
  • Yes
  • Yes
0 out of 3 people found this review helpful. Did you? 
Anonymous
Ordered on 12/15/2020
AVOID THIS SELLER
12/22/2020 6:25:16 PM

I have been waiting a couple of weeks for it to even create a lable, its now been stuck on the same step for a week. This buyer dosent have the products they are claiming to have and making customers wait weeks to months on end for a package. Unacceptable, please steer away from the seller.

  • No
  • No
  • No
8 out of 8 people found this review helpful. Did you? 
Travis E.
Ordered on 11/30/2020
Absolutely Terrible
12/16/2020 8:14:10 AM

I got the notification saying that my shipping label had been made and I was able to track my package. Went to track it and there was no information on the tracking number and order number. I then contacted them after a couple days and they said the package had been picked up by DHL and they would get in contact with them to see what is going on and they would let me know then. I waited 4 days and hadnt heard anything so i emailed them again. They said that they didnt have the item in stock and tried to replace in time to send it to me and couldnt. So they wasted my time and lied to me and i cant deal with a company that isnt straight up honest upfront. Would never buy from this company ever again! Felt scammed! I however did receive my full payment back in return.

  • No
  • No
  • No
6 out of 7 people found this review helpful. Did you? 
Anonymous
Ordered on 11/27/2020
Stay away!!!
12/15/2020 3:06:41 PM

Ordered this over a month ago along a few other items. I received those items 2 weeks ago and was able to track them as they were processed. This item has not updated tracking since the day I purchased it. But boy did that payment come out on time. At this point I don’t want it but it would literally cost me over have the money I would get back to return it so I guess I’m stuck with it if it ever actually arrives.

  • No
  • Yes
  • Didn't contact
4 out of 5 people found this review helpful. Did you? 
Tyler R.
Ordered on 11/27/2020
Never received Item
12/14/2020 7:58:08 AM

I ordered this 3 weeks ago. Still have not received anything. Seller sent me a tracking number and said that DHL was running behind. The tracking number they sent me was a USPS tracking number. Very poor customer service. I will never buy from this seller again.

  • No
  • No
  • No
7 out of 9 people found this review helpful. Did you? 
Anonymous
Ordered on 11/28/2020
very, VERY slow shipping time. slowest i have ever dealt with.
12/10/2020 6:41:56 PM

Sold and Shipped by DIWUER. newegg is not the seller so its not their fault. look elsewhere if you want it in a timely manner.

  • No
  • Yes
  • No
6 out of 14 people found this review helpful. Did you? 
Anonymous
Ordered on 11/28/2020
Avoid
12/8/2020 3:14:57 PM

Weeks after my order, status is still stuck in "label created" - no action from seller to remedy it ship my item. Avoid this seller. May revise if they take action.

  • No
  • No
  • No
6 out of 15 people found this review helpful. Did you? 
Anonymous
Ordered on 10/28/2020
good
11/16/2020 2:08:05 AM

As shown in the advertisement, Patriot thermal conductive silica is very easy to install, and its thermal conductivity is surprisingly good. I am happy, but I may need to invest in better products. In my case, these Patriot thermal silica gels are just right!

  • Yes
  • Yes
  • Yes
9 out of 11 people found this review helpful. Did you? 
Robert H.
Ordered on 10/26/2020
Excellent Service
11/16/2020 2:05:35 AM

The service is fast and easy to understand. Robert Very happy to start business with you!

  • Yes
  • Yes
  • Yes
7 out of 10 people found this review helpful. Did you? 
Steve M.
Ordered on 10/26/2020
In line with expectations
11/16/2020 1:24:04 AM

Proactive delivery. I know I need to wait at least 2 weeks, but I finally received it. I am very happy. I recommend this merchant

  • Yes
  • Yes
  • Yes
8 out of 9 people found this review helpful. Did you? 
Bounthanh M.
Ordered on 10/22/2020
Had been buying this Memory for few times, but lately had few defected, few packaging re-stappled ...
11/9/2020 1:05:42 AM

Did not have a chance to test the 4 sticks just alive late and 2 bad sticks previous order to be RMA.

  • No
  • No
  • Didn't contact
5 out of 10 people found this review helpful. Did you? 
Rishu M.
Ordered on 10/31/2020
Great Customer Service
11/6/2020 2:55:31 AM

I started a return for a refund because my product was not going to arrive by estimated time when ordered, and as per Newegg policy I had to pay for a shipping label. Seller sent me an email when they saw this explaining why it would be delayed and offering me a full refund for the issue. They even created a new RMA for me so that I would not be charged for shipping it back. Seller has good accountability and great customer service.

  • No
  • Yes
  • Yes
2 out of 2 people found this review helpful. Did you? 
Darrin L.
Ordered on 10/18/2020
Motherboard was lost in systom
11/3/2020 8:28:36 AM

They were fast and good with my refund but I did not get my product and an error message kept coming up when I tried to track it.

  • No
  • Yes
  • Yes
Did you find this review helpful? 
JUAN D.
Ordered on 9/21/2020
Worked great
10/6/2020 11:07:36 AM

Did what it’s meant to do

  • Yes
  • Yes
  • Didn't contact
4 out of 7 people found this review helpful. Did you? 
 
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