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296 Ratings (87% Positive)

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On-Time
Delivery
86.89%
Product
Accuracy
94.17%
Customer Service
Satisfaction
90.91%
Anonymous
Ordered on 12/31/2020
1/11/2021 4:46:45 PM

No communication and took forever to ship will not buy again from this seller.

  • No
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  • No
0 out of 1 people found this review helpful. Did you? 
Melanie W.
Ordered on 12/9/2020
Fair seller
12/24/2020 6:04:52 AM

Seller offered the best price.

  • Yes
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Michael M.
Ordered on 10/23/2020
First experience with NewEgg
11/9/2020 7:01:28 AM

I haven't found anything else I need yet, but I keep looking

  • Yes
  • Yes
  • Didn't contact
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Angelina D.
Ordered on 10/17/2020
Good seller, fast shipping.
11/2/2020 10:53:02 AM

They were easy to work with and great communication. The product was in perfect condition, I had an issue with the product itself and a feature that was supposed to apply that I couldn't get to work, even after speaking with tech support with the OEM for hours and days on end. Once I informed the seller, they quickly accepted my return, didn't question me and took care of me.

  • Yes
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David S.
Ordered on 10/18/2020
10/29/2020 12:48:21 PM

Ordered an item and 10 days later, still no shipment. Emailed the seller for a status and no response.

  • No
  • No
  • No
1 out of 2 people found this review helpful. Did you? 
Sheldon D.
Ordered on 9/24/2020
Smooth
10/9/2020 8:00:21 AM

The seller provided a trouble-free shopping experience. Free ground shipping was the only shipping option available which took the expected amount of time. In this instance I would have paid for expedited shipping if it had been available. I could have gone with another seller that offered it but this seller's price for the product was too good to pass up.

  • Yes
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  • Yes
1 out of 1 people found this review helpful. Did you? 
DANIEL K.
Ordered on 9/20/2020
AS ALWAYS NEWEGG IS TOPS
10/6/2020 4:22:04 PM

I WOULD ALWAYS PROMOTE NEWEGG, AS I HAVE BEEN BUYING FROM THEM FOR 15YRS AND THEY HAVE ALWAYS BE PERFECT.

  • Yes
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  • Yes
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Christopher G.
Ordered on 9/1/2020
Expectations exceeded
9/17/2020 9:20:51 AM

This seller delivered my product a FULL WEEK ahead of the shipping window I paid for. What a wonderful surprise! Thank you!

  • Yes
  • Yes
  • Didn't contact
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Carol L.
Ordered on 8/13/2020
Very pleased
8/27/2020 6:54:11 PM

It’s nice to deal with a company who in this day and age still understands the value of customer service!

  • Yes
  • Yes
  • Yes
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Jeffrey E.
Ordered on 7/22/2020
Misleading
8/5/2020 7:44:08 AM

Although it was my fault, the picture is a 512GB card for a 256GB product. To me, that's misleading

  • Yes
  • No
  • Yes
0 out of 1 people found this review helpful. Did you? 
De D.
Ordered on 7/19/2020
UPS ruined otherwise good experience
8/4/2020 8:15:14 PM

UPS did not deliver in 5 days; sent item to

  • No
  • Yes
  • Didn't contact
0 out of 2 people found this review helpful. Did you? 
John K.
Ordered on 7/16/2020
Arrived as expected, shipping could be better
8/3/2020 8:17:04 AM

Laptop arrived as expected. Purchased on Friday, Shipping label created on Saturday, item not picked up until Tuesday. I would have expected faster service. Still giving them 4 eggs. Thanks!

  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Sornie R.
Ordered on 7/17/2020
Good
8/3/2020 1:44:32 AM

UPS added 2 days on delivery

  • Yes
  • Yes
  • Didn't contact
0 out of 2 people found this review helpful. Did you? 
Heidi D.
Ordered on 7/9/2020
ASUS vivo book
7/27/2020 7:21:20 AM

The only complaint I have is the battery life is not as long as hoped.

  • Yes
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Talon P.
Ordered on 7/12/2020
Easy Peasy
7/27/2020 6:52:19 AM

Super easy experience. I must admit that it was made easier by my son telling me specifically what he wanted, but once he did I had it purchased in less than 5 minutes. Happy mom.

  • Yes
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1 out of 1 people found this review helpful. Did you? 
John G.
Ordered on 7/13/2020
Arrived promptly and was as described.
7/27/2020 4:23:37 AM

I recommend this seller.

  • Yes
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Jennifer W.
Ordered on 7/6/2020
Awesome Computer!
7/22/2020 7:43:28 AM

My daughter loves her new computer! Shipped quickly, packaged well. Perfect!

  • Yes
  • Yes
  • Yes
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 7/5/2020
7/20/2020 6:14:49 PM

Seller was responsive and diligent in looking into shipping issue with UPS. Kept me updated along the way.

  • Yes
  • Yes
  • Yes
1 out of 1 people found this review helpful. Did you? 
Timothy L.
Ordered on 6/30/2020
DemProductSales mis-labeled shipping
7/15/2020 6:29:06 AM

Product arrived on time and was as described, but they put the billing name as the shipping name instead of using the name requested. This meant that the item arrived at the correct address but went to the wrong person in the building and, since this is a large business, the item was lost for several days as a result. DemProductSales needs to figure out how to follow this basic, low-level instruction. I fully intend to use Newegg again, but I hope that they will further examine their relationship with this seller if this is an ongoing problem.

  • Yes
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0 out of 2 people found this review helpful. Did you? 
David K.
Ordered on 6/13/2020
Smooth Transaction, False / Erroneous Specs
7/14/2020 3:12:57 PM

The transaction went through smoothly, delivery time was as expected. My only issue is the product is advertised as an early 2020 model. Although the system does appear to be new, it is actually a mid 2018 model. With this being the case, it would have actually been cheaper to buy brand new from Apple, with actually higher specs. I attempted to return, but my return period had passed by one day.. I'm stuck with a bit of a ripoff here, but the machine is good and in essentially perfect condition. The only issue was the price was slightly higher than buying an original directly from Apple, and the specs were falsely advertised

  • Yes
  • No
  • Didn't contact
2 out of 4 people found this review helpful. Did you? 
 
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