DiecastModelsWholesale Seller Profile

We take special care in packing your order, but some orders may shift in transit and may cause parts to become loose or fall off. We do not have control of manufacturer imperfections that are common with factory produced models. Please note that very minor imperfections on models, while not common, do occur. However, some models may be received defective beyond repair, and we will be more than happy to replace the model for you. If your merchandise arrives damaged, keep the original shipping carton and email us immediately so that we may exchange the item for you. We will not be able to exchange items or take them back for refund if you do not email us immediately upon receipt of damaged item or if items do not have an original factory box. All items have to be in the condition just as you received it, in original manufacturer box. Torn, scratched or opened boxes will not be accepted for exchange or for refund. Unauthorized returns will not be accepted.


Return policy guidelines:

1. All returns must be pre-authorized and come with a letter of email communication inside the box.
2. We must be notified immediately upon receipt of any damaged items/s. If we are not notified immediately upon receipt of the damaged item/s, we will not be able to exchange the item.
3. All defective models may be returned for replacement for identical items only.
4. A 15% restocking fee and original shipping fee will be charged on all refused or returned orders.
5. We are not responsible for lost packages in the event you moved and forgot to change your shipping addresses.
6. If you are not 100% satisfied with your item, it must be returned in the original, unopened condition as it was received. We will refund the full amount, less 15% restocking fees and original shipping charges. The item must be returned within 30 days from the purchase date.
7. Please note that any items which have been glued or altered will not be accepted back for refund or exchange.
8. If item is returned to us because the customer was not available to sign for it (in some cases we do require signature on delivery) %15 re stocking fees will be charged.
9. Please note that sometime manufacturers change their packing boxes and we have no control over it. Our images of the boxes may not reflect those changes and the items will be received in new, updated packaging. The item will be exactly the same.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.