For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.
【About DoDo DIY's Marketplace】
1. We enjoys the advantage of sourcing fast shipment for our customers at competitive prices.
2.We supply many products including computers accessories,PC accessories,game accessories, security accessories,camera accessories,phone accessories,
car accessories & Consumer Electronics, etc.High quality, reasonable prices, excellent customer service is our goal,we will try our best to serve customers.
3.DoDo DIY's Marketplace is always here to satisfy your needs,We proudly brand ourselves on fast shipping, low prices, and outstanding customer service.
We take joy in helping the people get the outdoor gear they want and need at a great price!
【DoDo DIY's Marketplace Shipping Service】
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 1-2 business days after we got your full payment.
As soon as it ships, we inform you shipping details, including a tracking number. The delivery usually takes 5-15 business days based on your location.
Please make sure you provide valid physical address when you check out.
【DoDo DIY's Marketplace Return Policy】
Most items are covered by a 90 day free defective replacement warranty and 120 day repair warranty.
After the package is delivered more than 30 days, there is no refund, only replacement.
We accept return or exchange within 60 days after package delivered.
Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.If buyer places the wrong order or just don't need the item,
we accept return with 15% restocking applied.
【DoDo DIY's Marketplace Customer Service】
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
（Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)
DoDo DIY's Marketplace Email:
tangxinhong309@163.com
Office hours: 9:00 AM-5:30 PM pacific time. Mon-Sat. Office closes on holidays.
【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.
Featured Products
DODO DIY offers only genuine quality merchandise.
If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise.
An RMA number must be requested following below return instruction within 30 days of the delivery date.
As your request, we will issue you a credit back to your account, or replacement the merchandise.
Returned or exchanged merchandise must in its exact original condition, including all packaging, accessories and manuals.
Shipping and handling fees are the costs of us sending the product to you and will not be refunded unless the item is defective.
In the event an item is sold with "free shipping", we will refund the amount of sale.
Units that are found to be physically damaged due to abusive usage or mishandling by buyer or missing components will be returned to the buyer at the buyers expense.
Please allow up to 7 business days after we receive the package for your return/exchange/refund to be processed.
We strongly recommend you to contact the manufacture customer support before the defective item return process.
For warranty issues, please check the manufacture website for details.
Return Instruction :
1. Log onto your Newegg.com account and find your order in order history, click on ‘Request RMA from Seller’ Button next to the order information.
2. On ‘Compose Message Page’, verify the order number you want to request return on the top of the page, choose ‘RMA Inquiry’ from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click ‘send message’ button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 – 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Returns Policy:
Basic Criteria:
All returns must include the following:
* Original Condition
* All accessories
* Manuals, warranty registration, etc.
* Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Works like new!! Thanks!