For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above. 【About DoDo DIY's Marketplace】 1. We enjoys the advantage of sourcing fast shipment for our customers at competitive prices. 2.We supply many products including computers accessories,PC accessories,game accessories, security accessories,camera accessories,phone accessories, car accessories & Consumer Electronics, etc.High quality, reasonable prices, excellent customer service is our goal,we will try our best to serve customers. 3.DoDo DIY's Marketplace is always here to satisfy your needs,We proudly brand ourselves on fast shipping, low prices, and outstanding customer service. We take joy in helping the people get the outdoor gear they want and need at a great price! 【DoDo DIY's Marketplace Shipping Service】 Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 1-2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery usually takes 5-15 business days based on your location. Please make sure you provide valid physical address when you check out. 【DoDo DIY's Marketplace Return Policy】 we test every component to be in working order before listing it on Newegg. For that reason, if you buy this part to troubleshoot an already problematic computer or if you are assembling a fresh build and you are unsuccessful. You will be reported for abusing Newegg's return policy.If you apply for a return, 15% will be deducted as the shipping cost. Most items are covered by a 90 day free defective replacement warranty and 120 day repair warranty.But refurbished and used products only have a 30-day warranty. After the package is delivered more than 30 days, there is no refund, only replacement. We accept return or exchange within 60 days after package delivered. Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.If buyer places the wrong order or just don't need the item, we accept return with 15% restocking fee(Or bear the shipping cost). Special statement: Intel motherboards with bent CPU socket pins are not eligible for our return policy, and if the CPU socket pins are bent or damaged, returns and refunds are not available. 【DoDo DIY's Marketplace Customer Service】 You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service. If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time. （Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP) DoDo DIY's Marketplace Email: firstname.lastname@example.org Office hours: 9:00 AM-5:30 PM pacific time. Mon-Sat. Office closes on holidays. 【About Feedback】 We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings. If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.