Welcome to EMBPhones! We strive to offer you the best selection of cellphones, smartwatches, tablets, and accessories at the best prices possible.

Our skilled customer service team is happy to help with any questions you may have about our products or your recent purchase.

You can give us a call at 718-977-5777. Our phone lines are open from 9:30 am to 5 pm EST or you can drop us a message anytime at cs@embphones.com

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Returns Policy
155 Ratings (75% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
90.97%
Product
Accuracy
79.35%
Customer Service
Satisfaction
76.19%
Mike
Ordered on 1/10/2022
Consistently Accurate
1/18/2022 2:16:35 PM

I have purchased more than one refurbished iPhones through this seller via Newegg. Each time the product was exactly as described. The price is excellent, and shipping immediate. This most recent purchase, I actively sought out this Seller's offerings.

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Anonymous
Ordered on 12/30/2021
Sent me a refurbished item while I paid for a new item
1/18/2022 8:17:05 AM

I would not recommend buying from this seller. They seem to send a refurbished product while advertising a new item. They are simply hoping that the customer would not return it.

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Anonymous
Ordered on 1/2/2022
I Was sent a gsm phone which would not work with my cdma network.
1/14/2022 10:30:10 PM

I received no reply to my query/complaint to their contact address

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Anonymous
Ordered on 1/4/2022
Missing Part
1/11/2022 6:29:18 AM

I received my Ring Doorbell on time and the packaging looked great. Once I opened and started going through the installation directions though, I realized that the mounting plate that was supposed to come with was not in the packaging. Not sure if that was a screw up by Ring or by the seller. I attempted to contact the seller on Sunday. It's now Tuesday and no response. Take that as you will. I will most likely have to order the piece separately and wait on shipping for that as well.

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Anonymous
Ordered on 12/15/2021
iPhone 8 refurbished
1/3/2022 3:11:10 PM

Phone seems to work good as of right now and everything is satisfactory, however the screen had countless little scratches and the charging port looked well used most of the paint was scratched off and the speaker that you put up to your ear was plugged with some sort of debris and I thought the speaker was blown but after cleaning worked fine, shipping was faster than expected

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J Random Electronics Buyer
Ordered on 11/29/2021
Screen shadow was much more pronounced than expected
1/3/2022 12:25:28 PM

Of course, the amount was not clearly stated, and no sample pictures were provided, but I chose to purchase anyway, knowing well caveat emptor. Wanted this phone at this price without regard to cosmetic defect, and that's what I got. Just want future buyers to be aware that any advertised faults from this company may be more significant than explained.

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  • Didn't contact
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Anonymous
Ordered on 12/5/2021
Great service, phone had too much screen burn-in
12/20/2021 11:17:28 AM

The phone came quickly and was well packaged and super-clean. But the screen burn-in was not acceptable. I would not rate this phone in "A" condition for that reason. But the return was quick and easy.

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MARLON
Ordered on 12/11/2021
Very good seller ,Fast shiping
12/17/2021 12:36:38 PM

Keep up the good business

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  • Didn't contact
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EMB scammer
Ordered on 11/25/2021
EMB phone are a Scammer Don't do business with this stealer
12/11/2021 12:04:58 AM

Scammer don't do business with EMB phone PO 512852132 I ordered Samsung Galaxy S7 unlocked. Per EBM advertisement pictures online didn't have any of Verizon logo or any others logo on it. But I received the phone with Verizon logo on it. The phone get hot when use for 5 minutes. The battery drain down zero after 30 min of use. I tried to contact via email, message but no response from them. They don't even have a phone number. I tried to contact them many times but endup disappointed and waste of time. EMB phone are scammer. They will take your money and disappear.

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CURTIS R.
Ordered on 11/17/2021
12/2/2021 7:30:41 AM

Customer service is bad

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Jahi
Ordered on 10/24/2021
device damage
12/1/2021 6:36:03 PM

first ordered gave me broken screen second replacement has lots of scratch

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Anonymous
Ordered on 11/9/2021
11/20/2021 12:34:21 AM

Phone works great, came quickly, exactly as described. They said the phone had "minor scratches" but I honestly can't see any scratches on the thing. It looks brand new!

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  • Didn't contact
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MDJ
Ordered on 10/29/2021
11/10/2021 3:37:34 PM

I paid for expedited shipping and they shipped me the wrong item. I reported it immediately. They said they would have to wait until they received the item I am returning before they would send me the item I had originally ordered. I am still waiting.it would be courteous if they would overnight me the package on their dime, but I wont hold my breath for that wish. I understand that mistakes happen, but when an effort is made on the part of the vendor to rectify the error quickly it makes it easier to overlook. This experience has soured me. Im hoping for a satisfactory outcome.

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T. Peterson
Ordered on 10/21/2021
Description needs more clarity on the problems with refurbished phone
10/29/2021 12:29:10 PM

This phone had only one simply issue. The flaw was labeled in the phone's name descriptor at the top but was not noted in the details. I definitely did not want a phone with an LCD shadow. But I didn't know that that is what that is called. When I received the phone, saw the problem, and looked it up I found that the problem goes by a lot of different names. Its essentially an problem of having left the screen turned on to full brightness on one particular image for too long. It is a hardware problem that is unfixable. We all could have avoided me buying the product, waiting for it to arrive, seeing it, getting disappointed, and then having to ship it back as a return if they would have simply noted clearly what this problem was in the details below. I can imagine that this would not bother some people. It was pretty faint in the background. But I was enough to bother me, since I like to keep my phones for 5-6 years at a time. Not everybody is a tech person and knows the lingo for these types of problems. Whomever posts these items for your business ought to be more clear so that you don't accidentally end up selling something like this to a person like me. It wasted your time and my time and the cost of shipping it both ways.

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Anonymous
Ordered on 10/10/2021
What I should have expected.
10/26/2021 2:45:58 PM

TL:DR - Would not buy again, did not heed warnings. I had read some negative reviews on various sites about the seller, so I went through Newegg in case there was a problem. There was and there was not. I got items that could fit the description, except one was the wrong color completely. Affected nothing functionally, just seemed odd that they tell you what color you are getting and then something else shows up. Just say "varies" or "assorted". The items I bought were listed as "grade A" and "grade B". The grade A unit looked pretty good, obviously not abused in any way. The grade B unit, on the other hand, I expected to be a little more beat up. What I did not expect was a gouge into the glass face. So far it has not presented an issue, but I do question if it will. I would have noted it specifically if I were selling it, I know that. One of the units keeps shutting off at random. Sometimes quickly, other times after quite a while. Lastly, the batteries are either well on their way out, or have been replaced with some very bottom end units that perform worse than the OEM after several years of age. I have a friend who has owned the same unit from new, and his does not have the battery drain issue. So in summary, Newegg is fine, the seller (EMB) is so-so at best. I would not buy from them again, as I feel that calling these items "refurbished" is tantamount to fraud. They are just plain used.

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  • Didn't contact
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Anonymous
Ordered on 10/2/2021
Good Service - but be specific with questions
10/20/2021 9:20:04 AM

The phone I purchased is in good condition. It was well packaged. The anticipated shipping date was not met, but the phone did arrive in just a few days. My only issue with the phone is that the battery is in bad shape. It holds a charge for less than a working day. The phone recommends battery service and reports its status to be at 75%. I should have asked about that before purchasing. Overall, I would still recommend this seller but caution buyers to be specific with questions of functionality.

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  • Didn't contact
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Anonymous
Ordered on 10/2/2021
A no. 1
10/19/2021 9:12:54 AM

Fast service delivered early. Phone in great shape. Would do repeat business or suggest to others!

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STEVE JONES
Ordered on 10/1/2021
Bad decision
10/19/2021 12:57:57 AM

So-called REFURBISHED charger arrived in unlabeled, no return address, poorly packaged, no instructions, etc. and DOES NOT WORK.

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  • Didn't contact
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BALD BOB
Ordered on 9/30/2021
I GOT THIS FOR MY SON WHOSE COMPUTER WAS DYING
10/18/2021 7:51:34 PM

I have used this keyboard mouse for over a decade. Now what do you think if I would recommend this product. BINGO! You win as I not only recommend it but I got one for my son. He did not know they existed. Now when he does his video and audio editing it is a breeze compared to using the laptop keyboard and sliding the mouse on the laptop glass.

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Clifford Horowitz
Ordered on 9/8/2021
Great customer service
10/14/2021 3:31:37 PM

I bought a wireless keyboard from them and the wireless transceiver only established an intermittent connection. I reached out to them and they immediately sent out another. Now everything works great. Not only was it a great deal, but they treat their customers right. HIGHLY recommended.

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