Welcome to EMBPhones! We strive to offer you the best selection of cellphones, smartwatches, tablets, and accessories at the best prices possible.

Our skilled customer service team is happy to help with any questions you may have about our products or your recent purchase.

You can give us a call at 718-977-5777. Our phone lines are open from 9:30 am to 5 pm EST or you can drop us a message anytime at cs@embphones.com

Feedback
Returns Policy
30 Ratings (77% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
83.33%
Product
Accuracy
83.33%
Customer Service
Satisfaction
60.00%
Kathy F.
Ordered on 2/9/2021
Very Satisfied!
2/23/2021 11:40:34 AM

The phone actually arrived ahead of scheduled time! Works perfectly for my husband who is upgrading from IPhone 5.

  • Yes
  • Yes
  • Didn't contact
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Charles H.
Ordered on 2/6/2021
Used
2/23/2021 6:15:55 AM

Advertised as new but all of them were definitely used. Really don't know how EMB continues to get away with this false advertising.

  • Yes
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Todd V.
Ordered on 1/24/2021
straight forward
2/8/2021 9:33:36 AM

Some basic operating instruction. Maybe a link or two.

  • Yes
  • Yes
  • Didn't contact
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Emily C.
Ordered on 1/15/2021
Never received and denied refund
2/2/2021 6:33:47 AM

I never received this item. Because the tracking information stated that it was delivered to a mailbox, I was refused to refund. Even though I am the only one with access to the mailbox and it was never received. Not planning on purchasing anything else through this website.

  • No
  • No
  • No
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Anonymous
Ordered on 1/14/2021
So far, so good.
2/1/2021 10:34:21 AM

Device arrived on schedule. I had no problem hooking it up to my Verizon service and transferring data from my Pixel. Unit had more scratches than I had hoped for (one big one on the screen), but it is still functional and I have to look hard to see the scratch on the screen when I am using the phone. Battery seems to have advertised capacity. I have no problems getting through a day on a single charge. Overall, I was looking for something to hold me over till I'm eligible for an upgrade and this is a very good solution at a very reasonable price. I would not hesitate to purchase another Samsung verified refurb.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 1/13/2021
Horrendous experience. Read reviews before you buy.
1/29/2021 11:44:02 AM

The 3rd party seller never shipped the product out and it took nearly 3 weeks to get my money back. NewEgg is as bad as the reseller. I will never order from them again.

  • No
  • No
  • No
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Tony B.
Ordered on 1/15/2021
Refurbished iPhone 8 Plus - Excellent phone
1/25/2021 4:49:58 PM

Very satisfied with my purchase. Phone showed up as expected and since I had an older iPhone, transferring data was a snap. Newegg rocks!

  • Yes
  • Yes
  • Didn't contact
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Bruce K.
Ordered on 12/24/2020
BAM
1/25/2021 3:24:43 PM

Right on time, just what they described, works like a champ. Thanks EMB Phones

  • Yes
  • Yes
  • Didn't contact
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Sebastian D.
Ordered on 1/5/2021
1/21/2021 12:23:06 PM

Fast shipping and good prices. Will buy from again!

  • Yes
  • Yes
  • Didn't contact
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W B.
Ordered on 1/3/2021
item did not work as described. Poor wireless connectivity.
1/19/2021 4:25:24 PM

Preparing to return

  • Yes
  • Yes
  • Didn't contact
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Juri B.
Ordered on 12/13/2020
Item late - because COVID
1/1/2021 11:02:22 AM

excuses excuses excuses

  • No
  • Yes
  • No
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Jasen H.
Ordered on 11/16/2020
Inaccurate Ad Listing
12/10/2020 9:00:43 PM

What I received is not what the pictures showed when I bought the item. They show a headset with a control box that has two dials, what I received is something that plugs into a game controller with a single knob. The headphones are GREEN not BLACK and the box was already opened. This appears to be a used or refurbished item, not new as I was led to believe. I feel disappointed with the misrepresentation of this item. I could have overlooked these things and made the best of it until I tried to use the item. The volume gadget plug-in has a short in the wire and the audio cuts out.

  • Yes
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Christopher S.
Ordered on 11/16/2020
Seller is mos leading
11/21/2020 7:08:09 PM

Sent used item marked as new. The item was not what was bought. The picture and description was incorrect. Do not buy from this scammer.

  • No
  • No
  • No
2 out of 4 people found this review helpful. Did you? 
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