EP Household Store

EP Household Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from EP Household
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by EP Household
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, EP Household will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by EP Household.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. EP Household will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
Additional Seller Return Policy
Friendly Notice:
1.The pricing on all products from EP Houshold is NOT the LOWEST.
2. Any logos and Patented properties of listed products are owned by their owners of patented properties respectively. Please Contact us for corrective actions if your patented properties were misused or not matched.

Return Policy:

1.Buyers are responsible for return shipping fees,no exceptions.

2.It's buyers' responsibility on checking upon return policy and shipping policy before final payment.

3. Used Item is NOT eligible for return and refund.

Shipping Policy:

USA

1.All items are shipped to our customers via USPS or UPS.

2.Economy Shipping via USPS usually takes 1-5 Business Days including Saturdays.

3.Economy Shipping via UPS usually takes 1-5 Business Days excluding Saturdays.

Worldwide

1.All items are shipped to our customers in other countries via USPS or UPS.

2.Contact EP Household for accurate international shipping fees.

2.Economy Shipping via USPS usually takes 1-15 Business Days including Saturdays.

3.Economy Shipping via UPS usually takes 1-15 Business Days excluding Saturdays.


Disclaimers:

1.While we strive to obtain accurate product information, we cannot guarantee or ensure the accuracy, completeness or timeliness of any product information. Carefully read and follow all package directions. EP Household LLC assumes no liability for inaccuracies or misstatements about products.

2.EP Household has no responsibility for physical injuries,emotional injuries,and mental injuries of the buyers or the users,if the buyers or the users got hurt in use of this product;

3.Any lawsuit cases/claims filed against EP Household must be solved and negotiated via court of arbitration,no exceptions.

4.Disputes: In the event of a dispute between EP Household LLC and the buyer, any and all litigation or mediation will take place in the state of Minnesota. Buyer agrees to pay all fees involved.

5.Cancellation on the customers' order(s) is at the discretion of EP Household,which means Customer(s)' order(s) placed will NOT be charged from EP Household's end until EP Household makes the shipment of the customer(s)' order(s).

6.EP Household didn't,doesn't and won't make any promises on price match with other companies or businesses.

7.Photos may have been enlarged and/or enhanced.

8.EP Household has NO RESPONSIBILITY for any promises and transactions by the other sellers or companies on this website.

9.EP Household reserves the right to modify Transaction Terms and Disclaimer Terms in part or in its entirety at any time without notice, for any reason at its sole discretion.

10.International Buyers are responsible for Customs Clearance Fees of their own countries,no exceptions.
Once you place orders with EP Household,that means you agree on all terms above.
If you didn’t agree on all terms above, and please contact us within 2 hours for order cancellation.

Trading Card Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Trading Card Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.