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EPC Inc. has been selling computers since 1984, starting as a small 1 room shop in the suburbs of St. Louis, MO. A wholly owned subsidiary of CSI Leasing Inc., EPC has grown into one of the premier asset recovery companies in the US with 7 US based warehouses and headquarters in St. Charles, MO. EPC is a Microsoft Authorized Refurbisher, a BAN e-Steward, and is ISO 14001 certified. EPC's top priority is their customers and making sure each experience is positive. Our products are rigorously tested and refurbished to our high standards, ensuring that each unit sold is ready for service. We carry a wide selection, including PCs and notebooks from all the major OEMs (Dell, HP, Lenovo, etc.). We're always expanding our offerings, so if you don't see what you're looking for feel free to call us (800-235-1046) or email ([email protected]) with any questions.
EPC, Inc's Mission: Our mission is to provide our customers with the most seamless solutions for maximizing return and minimizing the risks associated with data security and improper handling of end of life IT assets.
Our Certifications:
Microsoft Authorized Refurbisher:
The Microsoft Authorized Refurbisher (MAR) licensing program is tailored to the needs of large refurbishers that wish to work with Microsoft to deliver genuine Microsoft software licenses on the computers they refurbish and sell in the commercial market. Large refurbishers must meet eligibility requirements to participate in the program. The MAR program enables refurbishers to differentiate themselves in the marketplace by supplying refurbished computers preinstalled with genuine Windows operating systems along with other Microsoft software.
ISO 14001:
Sponsored by the International Organization for Standardization, ISO14001:2004 provides a framework for identifying and tracking regulatory compliance issues related to doing business. It starts with the establishment of an Environmental Policy which declares the organization's stand on pollution. Environmental aspects (hazards) and impacts (risks) are then identified. Policies are written to support a system which manages and mitigates these hazards and risks on an ongoing basis. A well designed environmental management system (EMS) is a tool enabling EPC to systematically control its environmental performance.
BAN e-Steward:
Developed by the Basel Action Network (BAN) in response to the export of toxic e-waste, the e-Stewards standard was designed to enable organizations who dispose of end-of-life electronic equipment to easily identify recyclers who adhere to the highest standard of environmental responsibility and worker protection.
NAID:
The National Association of Information Destruction is an international trade association for companies providing information destruction services. NAID's mission is to promote the information destruction industry and the standards and ethics of its member organizations. NAID grants certification to vendors who apply for and pass rigorous third party audits based on its security and administrative standards.
EPC, Inc's Mission: Our mission is to provide our customers with the most seamless solutions for maximizing return and minimizing the risks associated with data security and improper handling of end of life IT assets.
Our Certifications:
Microsoft Authorized Refurbisher:
The Microsoft Authorized Refurbisher (MAR) licensing program is tailored to the needs of large refurbishers that wish to work with Microsoft to deliver genuine Microsoft software licenses on the computers they refurbish and sell in the commercial market. Large refurbishers must meet eligibility requirements to participate in the program. The MAR program enables refurbishers to differentiate themselves in the marketplace by supplying refurbished computers preinstalled with genuine Windows operating systems along with other Microsoft software.
ISO 14001:
Sponsored by the International Organization for Standardization, ISO14001:2004 provides a framework for identifying and tracking regulatory compliance issues related to doing business. It starts with the establishment of an Environmental Policy which declares the organization's stand on pollution. Environmental aspects (hazards) and impacts (risks) are then identified. Policies are written to support a system which manages and mitigates these hazards and risks on an ongoing basis. A well designed environmental management system (EMS) is a tool enabling EPC to systematically control its environmental performance.
BAN e-Steward:
Developed by the Basel Action Network (BAN) in response to the export of toxic e-waste, the e-Stewards standard was designed to enable organizations who dispose of end-of-life electronic equipment to easily identify recyclers who adhere to the highest standard of environmental responsibility and worker protection.
NAID:
The National Association of Information Destruction is an international trade association for companies providing information destruction services. NAID's mission is to promote the information destruction industry and the standards and ethics of its member organizations. NAID grants certification to vendors who apply for and pass rigorous third party audits based on its security and administrative standards.
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Return Policy
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RETURN POLICY
EPC Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from EPC
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by EPC
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, EPC will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by EPC.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. EPC will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
Trading Card Return Policy
- Return for refund: Not Accepted
- Return for replacement: Not Accepted
Trading Card Return Policy
- Return for refund: Not Accepted
- Return for replacement: Not Accepted
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Standard Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
60Days