Life comes from nature
Quality makes a good life.
We ship in 1-2 business day upon receiving your payment (except holidays and weekends).and provide tracking number.
The delivery takes 3 to 7 business days based on your location. Please make sure your shipping address is correct and matches the address you want us to ship to.
Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday,weather,local post,local natural disaster&Custom passing. If it is delay by these reason, pls contract us first before leave the feedback.Thanks.
RETURN & REFUND:
We accept return or exchange within 30 days after package delivered.
Full refunds are given only in the case of non-functional products.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.
If you received an incorrect, damaged, defective, or item not as described, please contact us first, we can send you a replacement.
After receiving the goods, Please check your order, if there is any problem, please contact us, we endeavour to respond within 24-hours.
If you are not happy with the product you've received or the service we have provided please contact us before leaving any comments and we will work to resolve any issues or complaints you may have.
If you are satisfied with our products, please give us a 5-star feedback and share our store with your friends.
All orders must be returned within 30 days. Buyers have to pay return shipping. We might charge restocking fee depending on the condition of the returned items.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.