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Returns Policy
68 Ratings (93% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
85.29%
Product
Accuracy
94.12%
Customer Service
Satisfaction
93.62%
Robert A.
Ordered on 12/26/2020
Technically correct.
1/14/2021 5:47:36 PM

This is only power over USB. One would think it would be power and data, but it is not. Though it does explain it, it is far from obvious until it is too late. I feel the marketing should be more direct and stating that it is power only, no data ever will pass through this cable ever. It does perform exactly as how it was explained, but the fine print is halfway through the explanation. So this is technically user error, but it should be explained better.

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Anonymous
Ordered on 12/17/2020
Easy shopping experience
1/11/2021 12:52:35 PM

They had the product shipped and delivered to me faster than expected! Packed nice and securely as well! Will purchase my cell phone components from this seller in the future.

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Richard V.
Ordered on 12/31/2020
Arrived fine
1/6/2021 12:10:25 PM

the tool came on time and in good working condition as expected. Thanks!

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  • Didn't contact
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Laura S.
Ordered on 12/10/2020
12/30/2020 4:55:29 AM

Finally can plug in a flash drive into this stupid port! Thank you!

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Stephen B.
Ordered on 12/9/2020
They tried
12/29/2020 9:07:22 PM

First, they sent me the item, but not in the color in ordered. Their customer service said just keep the one they sent and they would send the right one. Then they sent me the wrong color again. They offered to let me keep that one too and give me a refund. I told them I wanted the color I ordered. Finally, they sent me the right color.

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Winston P.
Ordered on 12/8/2020
Fast shipping even during holidays
12/28/2020 6:07:06 PM

This item was exactly as described it was shipped immediately and arrived on time even during the holidays

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  • Didn't contact
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Bradford L.
Ordered on 12/11/2020
Top notch service
12/23/2020 8:28:12 AM

I ordered two of the same item, one showed up the other had a confirmation of delivery but it never arrived. Messaged the seller, he CALLED and when I didn't answer the unknown number, he texted. He credited my account and went over and above. Really amazing service. Thank you Electromagnet.

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Christopher K.
Ordered on 12/4/2020
Awesome
12/21/2020 5:04:11 PM

Worked as hoped and described by other websites. Will extend the life of a MacBook via Linux long after Apple stopped supporting but the hardware is still good.

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  • Didn't contact
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Craig G.
Ordered on 12/2/2020
Excellent Customer Service!!
12/19/2020 11:43:24 AM

I would highly recommend this seller to anyone. There was a mix-up on the original delivery, but the customer service rep was very responsive and the issue was quickly corrected. The rep even called back to be sure the item was received. Very impressive.

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David M.
Ordered on 11/27/2020
12/18/2020 1:37:35 AM

I had an issue where the shipping service said the item was delivered but it was not received. They were unable to track the package or provide further information. Contacted seller of products. They responded within a few hours and had a new one shipped out promptly. Excellent customer service.

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Vanessa R.
Ordered on 11/30/2020
Did not receive my package.
12/17/2020 8:16:15 AM

I would recommend this seller but there was an issue with delivery and I do not think it was the seller’s fault. My package was scheduled to be delivered within a reasonable amount of time but then a couple of days later I received the notice that the package was delivered to another address. I emailed the seller and they got back to me right away and we’re very apologetic as this was happening to other customers. They offered me the refund and said if the package does happen to arrive I can keep it. Would I order through Newegg again? Only if I had to.

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Anonymous
Ordered on 11/27/2020
Very professional and on time as well.
12/16/2020 11:08:43 AM

I recommend it my ear piece replacements came earlier than expected and fits on my corsair with no issues at all. Excellent quality as well.

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Anthony L.
Ordered on 11/29/2020
Defective Product
12/15/2020 9:32:46 PM

I ordered a new SPen for my Note9 and it was defective. NewEgg rectified the situation quickly and seamlessly. It was probably the easiest product return I have ever done.

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Anonymous
Ordered on 12/9/2020
Great communication, easy to work with for a minor product error
12/15/2020 11:19:36 AM

I would highly recommend this seller. Even when a small listing error occurred, they were on the ball and quickly worked to resolve the issue.

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tariq a.
Ordered on 12/8/2020
Amazing Customer Service
12/14/2020 11:13:42 PM

Item was shipped to wrong address, I contacted them and they responded quick to refund or replace the item. Quick response and willing to help me is an A+ in my book.

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CHARLES C.
Ordered on 12/2/2020
Initial response corrected with extraordinary delivery performance.
12/14/2020 10:44:06 AM

After both telephone and email contact requested tracking number and shipping provider information was not initially provided. Later contact via text resulted in extraordinary effort and performance to provide the ordered item.

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Mark E.
Ordered on 11/26/2020
Great seller.
12/14/2020 8:36:04 AM

I would recommend.

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  • Didn't contact
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Christopher H.
Ordered on 11/27/2020
Good Customer Service
12/9/2020 8:42:19 AM

The item did not get delivered as expected but after contacting the customer service team, they were able to work with me on resolving the matter. They were prompt and very helpful. I received the item in a matter of days after speaking with them.

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danielle K.
Ordered on 11/16/2020
great customer service
12/3/2020 10:25:55 AM

I received the item but the color unfortunately did not match the picture. I believe this was due to the manufacturer stock photo and not the seller. Though I was dissappointed I was refunded for the item without issue or hassle.

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hady S.
Ordered on 11/16/2020
Sad
12/3/2020 9:33:03 AM

Don't want to even waste my time doing this customer service sucks

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