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134 Ratings (56% Positive) 

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On-Time
Delivery
56.72%
Product
Accuracy
67.91%
Customer Service
Satisfaction
56.76%
Anonymous
Ordered on 6/16/2021
Took a while to ship but they made up for it
7/7/2021 7:40:45 AM

The item I ordered took close to a month to arrive, but it came with a copper bitcoin which totally redeems the experience. I don't know if this was intentional or not but I am very happy they sent it. The product was packaged well and works perfectly, so if you have some patience these guys are worth waiting for.

  • No
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  • Didn't contact
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Anonymous
Ordered on 2/19/2021
wrong item sent - my rating is still pending resolution of problem
4/7/2021 8:58:23 PM

item ordered 2/19/21. Received 3/6/21- incorrect item. Did online chat with customer service, who created shipping label for return, to be replaced by correct item. I sent it back immediately. Customer service was polite and said they were going to try to expedite getting correct item. Newegg acknowledged receipt of returned item 3/15/21. New tracking number issued for correct item. Tracking keeps saying "label created" for corrected item as of 3/20/21. There is no indication that anything has been done since - still says "label created" two and a half weeks later. So my egg-rating number may change, if I ever get the item. . But as of now, disappointing experience.

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David P.
Ordered on 1/4/2021
Non responsive to email.
2/22/2021 6:48:57 PM

Bluetooth speaks in Chinese not in English. Emailed customer service to get a remedy. No response received

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JAY C.
Ordered on 1/23/2021
So far they have not shipped the product out
1/28/2021 10:48:39 PM

Label created on 1/23 and I am writing this on 1/28. Still hasn't shipped.

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  • Didn't contact
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Anonymous
Ordered on 12/5/2020
No response, new egg gave no help
1/5/2021 6:00:00 AM

Waste of my time and money , I highly recommend not buying from this website!!! What rip offs and no customer service whatsoever!! Newegg is a joke! One whole month waiting and now I have to wait longer when this build should of been done 2 weeks ago.

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DAVID B.
Ordered on 11/9/2020
Defective product, no refund on shipping
12/15/2020 7:40:27 AM

Product broke upon unboxing, shipping fees added up to more than product. After over an hour with customer support, unable to get full refund for defective product. We will not purchase from this site again as there are no guarantees of the product being in good standing and no possibility of receiving refund on shipping when defective product is received.

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WAHIDULLAH M.
Ordered on 10/14/2020
10/28/2020 5:07:15 PM

I received the damaged Wifi card.

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Nathaniel A.
Ordered on 8/17/2020
Goods Provided As Advertised
9/13/2020 7:49:06 AM

The product I ordered arrived on time and in the condition I expected. Thank you! I would do business with you again.

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Norman B.
Ordered on 7/12/2020
Still have not received product
8/9/2020 9:05:45 AM

Its been 1 month since ordering this product. Still have not received.

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Anonymous
Ordered on 7/3/2020
Doesn’t even work!!!
7/23/2020 12:55:39 PM

I finally just set up my WiFi card after waiting nearly a month for my package to arrive. Only to find out it didn’t work! I’m deeply upset and am looking to refund this package.

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Herve C.
Ordered on 6/22/2020
7/18/2020 6:57:06 AM

It took a very long time and the communication was non existent.

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Rebekah F.
Ordered on 6/3/2020
Arrived broken
6/30/2020 6:13:46 AM

Product arrived broken. Several interactions with customer service and still havent received the refund. Seller said I didn't have to sent it back and I'd get my money back ..still nothing.

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Shahram P.
Ordered on 4/27/2020
Bad quality
6/20/2020 10:36:20 PM

I can't believe I've been waiting for this awful product for almost two months. I finally got it today, and the quality is really really bad. The image is zoomed and I cannot modify it. DO NOT BUY THIS ITEM.

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Alicia B.
Ordered on 4/25/2020
Purchase
6/9/2020 11:39:33 AM

I did not receive my controller and I got my money taken too! This is a total scam and I would like my money back!!

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  • Didn't contact
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Paul C.
Ordered on 5/12/2020
Shipping way too long
6/8/2020 9:12:22 PM

Newegg needs to quit trying to be like the co that starts with A**zon. Stick with your own stuff... Shipping way too high and learn free returns..

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  • Didn't contact
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Vanessa M.
Ordered on 5/1/2020
Still haven't received my item
5/30/2020 5:17:40 PM

My item still has not been delivered. It's been almost 30 days. It arrived in the US may 17th and it has just sat there. Customer service advised it was waiting to go to USPS but the shipping hasn't changed at all.

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Anonymous
Ordered on 5/4/2020
Poor
5/30/2020 5:05:34 AM

While I totally understand the impact of coronavirus, the lack of information from the seller and misinformation provided does not bode well for me to ever purchase anything from Electronix again. Information posted by the seller stated one thing (item was purchased on May 4th, item in the US on May 9th, delivered to courier (Post Office) on the 20th yet the post office posts that they are still waiting for package as today, the 30th. When I inquired of the status with NewEgg on the 27th, they contacted the seller who suddenly changed the status from "delivered to the courier" to be patient and wait because of the virus. Either the package arrived when they said it did or it didn't; they need to tell the truth. So the item has not been delivered on time, I can't tell if the item is as described and I am not satisfied with the seller's customer service.

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Bob H.
Ordered on 5/3/2020
Poor service from seller, no one knows where my order is ???????????????????????????????????????/////
5/29/2020 4:47:44 AM

Would love for someone to contact me, but no one seem to bother

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James J.
Ordered on 4/29/2020
Order has yet to be delivered.
5/27/2020 8:44:46 AM

Ordered on 04/29, Review on 05/27. Status: not delivered. I get the 14-day hold for the COVID-19 precautions, however it has been 7 days since that and still no update that the item has left the local courier.

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  • Didn't contact
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David H.
Ordered on 4/20/2020
Newegg product
5/26/2020 3:32:41 PM

I never received my product.

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