FPD Smart Home Store

FPD Smart Home Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from FPD Smart Home
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by FPD Smart Home
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, FPD Smart Home will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by FPD Smart Home.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. FPD Smart Home will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
Additional Seller Return Policy
We offer a 30-day money-back guarantee for any item purchased directly from fpdvision.com. Please note that returns are only accepted for items bought from our official website.

30-Day Money-Back Guarantee
You can return items within 30 days of delivery. This voluntary return guarantee does not affect your legal rights.

Refund Process and Details
1. Initiate Your Return
Email us at [email protected] within 30 days of receiving your order.
Include your Order Number, SKU, reason for return, images if applicable, and whether you prefer a replacement or refund.
We will respond within 1-2 business days.
2. Prepare Your Return
Ensure the item is in its original packaging with all accessories.
If the item was part of a promotion, all items must be returned.
Ship the return only after receiving approval from us.
Note: You are responsible for return shipping costs. Returns must be shipped via FedEx.
Provide a tracking number for your return shipment. Fpdvision.com is not responsible for lost shipments.
3. Processing Your Return
Once we receive your returned item, we will process your return within 1 week.
You will receive a confirmation email once your return is received and your refund is processed.
Refunds are issued via the original payment method and do not include shipping and handling fees.
Please allow up to 10 business days for the refund to appear. If you do not receive your refund within this time, contact us at [email protected].
Thank you for shopping with FPD Vision. We appreciate your business and are committed to providing you with high-quality products and service.

Trading Card Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Trading Card Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.