STANDARD SIZE PRODUCTS RETURN POLICY (US):
The original purchaser may return standard size, unused and unopened products within 30-days of the date-of-delivery, for a refund or product exchange. You must obtain a Return Merchandise Authorization (RMA) number from FindTape prior to sending the item(s) back.
Return shipping must be prepaid at the purchasers’ expense. The original shipping charge will be reimbursed ONLY IF; (1) the incorrect product was sent, or (2) the product was sent to a location other than the address supplied by the purchaser, or (3) the product was damaged in transit. If the product was damaged in transit you will be required to initiate a claim with the shipper to receive a shipping cost refund.
Products returned will be subject to a 15% restocking fee. The restocking fee will not apply to products returned for quality issues. Products will be sent to the manufacturer for quality evaluation. The purchaser should return all or most of the product so a full evaluation can be completed by the manufacturer. Shipping costs will not be refunded if the manufacturer deems the product is within specification and/or meets quality standards.
FindTape will not accept product returns after 30-days of the date-of-delivery. It is the responsibility of the purchaser to ensure the product’s color/adhesive/size/style work in their application based upon the specification and/or information available.
Returns after 30-days and before the end of the product’s stated shelf life are subject to the manufacturer warranty. The purchaser should contact the manufacturer directly with quality questions and/or return authorization information.
CANCEL OR CHANGE ORDER POLICY:
Contact FindTape to inquire about canceling or changing an order. When an order change or cancellation request is received, FindTape will immediately contact the distributor/manufacturer of the products and request the order be changed/canceled. Please note distributors/manufacturers have multiple carrier pick-ups throughout the day and your package may not be able to be pulled from the pallet it was placed on prior to carrier pickup. Sufficient notice is required to cancel or change an order. Typical pick-up times for USPS and UPS are 11:00am EST and 4:00pm EST.
If the products were already shipped, the order can still be returned and the STANDARD SIZE PRODUCTS RETURN POLICY (US) will apply.
If our distributor can intercept the package prior to pickup, a 15% restocking fee will apply to the order if the product was cut and packaged prior to receiving the cancellation or change request.
Payment for an order is processed immediately when the order is placed, therefore the purchaser may still see a charge for the order, even if the order was cancelled. A credit will appear on your next bank or charge card statement, minus any applicable restocking fee.
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
It came 5 days after expected delivery date.