For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

We supply many high quality electronics with competive price, such as computer accessories, laptop parts, MP3/4/5, Tablet PC & accessories , game controllers, phone accessories, home electronics, and so on. Our goal is to provide high quality luxury products at affordable prices. We are able to accomplish this by sourcing products directly from the factories that produce these items and offer them to you at very deep discounts.

Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.
Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us.
About Shipping
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 3 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 3~7 business days based on your location. Please make sure you provide valid physical address when you check out.

About Customer Service
You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in very short time.
Email: pinkvoo@21CN.com
Office hours: 9:30 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

Return Policy
We accept return or exchange within 30 days after package delivered. Contact us first for Return Merchandise Authorization (RMA) before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

Feedback
Returns Policy
462 Ratings (78% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
82.40%
Product
Accuracy
80.00%
Customer Service
Satisfaction
71.64%
Manuel R.
Ordered on 2/26/2021
Product never received.
4/5/2021 7:33:49 AM

Recently bought one enclosure for one NVM disk and the product never was received, opened a claim and until this moment still waiting for a response.

  • No
  • No
  • No
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Anonymous
Ordered on 11/29/2020
Late shipping
12/10/2020 2:02:13 PM

They created the shipping label on 11-30-2020 and didn't even get it out the door until 12-5-2020. I still haven't received it yet! If they hadn't sat on it for 5 days, I'd probably have it by now. USPS has it now, so I can't blame this seller for any further delays.

  • No
  • No
  • Didn't contact
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Lonnie P.
Ordered on 9/20/2020
It's nearly two months and no delivery.
11/5/2020 4:03:49 AM

Never received order and it's been nearly six weeks. Not a happy customer.

  • No
  • No
  • Didn't contact
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richard l.
Ordered on 9/2/2020
zero
9/8/2020 1:24:18 PM

Instead of receiving what I ordered, I got a very small package about the size of a 3x5 card with 3-4 plastic baseball size playing cards inside!!! This must be somebodies idea of a bad joke. ANd now NewEgg has no cust service people to talk to,

  • No
  • No
  • No
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Colleen a.
Ordered on 8/7/2020
My bad
9/6/2020 2:24:23 AM

Didnt ever receive my item due to miscommunication with one of my roommates who sent it back because they didnt recognize the name on the package sadly.... it's not anyone's fault but my own..

  • Yes
  • Yes
  • No
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Anonymous
Ordered on 7/28/2020
the product came in and does not work after being fully charged
8/25/2020 5:47:59 AM

would not order again

  • Yes
  • Yes
  • Didn't contact
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Andrew M.
Ordered on 5/31/2020
Painful "Meh"
6/26/2020 1:17:51 AM

The mouse I received somehow has a shorter wire than my 10 year old logitech mouse. The design makes it painful to hold, and hurts my hand after 20 minutes of use. Needless to say, it is useless to me. Two stars for on time delivery. Still majorly disappointed.

  • Yes
  • No
  • Didn't contact
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Robert B.
Ordered on 5/7/2020
Took a while
6/5/2020 10:40:42 AM

It took a while to finally get it, but seems to work well. I haven't really had time to explore it fully, but for now, I like it. I just wish it had a wider field of view.

  • Yes
  • Yes
  • Didn't contact
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Gabriel G.
Ordered on 4/23/2020
Used Product advertised as New
5/13/2020 4:21:43 PM

Purchased a Cooler Master Hyper 212 EVO CPU cooler from the seller. Product was advertised as new but upon arrival in a damaged box I discovered it was a used product. Cooler was missing plastic cover over base of cooler and upon further inspection I could see thermal paste on the cooler where it was previously used. Contacted seller as instructed on their page and described my issue. They took a couple days to respond and asked for pictures documenting this issue. Sent the pictures and didn't get a response for approximately a week. Contacted New Egg about the issue, provided pictures and was promptly provided with a RMA label. Probably wouldn't buy again from this seller again.

  • Yes
  • No
  • Yes
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Dennis M.
Ordered on 3/22/2020
great
4/20/2020 10:11:45 PM

fast. exactly as described.

  • Yes
  • Yes
  • Yes
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American E.
Ordered on 3/15/2020
Havent received it
4/13/2020 10:30:42 PM

never got my product

  • No
  • Yes
  • No
1 out of 1 people found this review helpful. Did you? 
Scott M.
Ordered on 3/29/2020
Poor Processes
4/1/2020 1:17:03 PM

This company charged me and only then informed me that the item I had ordered was not in stock. The annoyance associated with the hassle required to get my money back will reinforce my reluctance to do business with this company again.

  • No
  • No
  • No
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Beverly C.
Ordered on 2/6/2020
Doesn't work half the time
3/9/2020 8:17:37 PM

The seller should offer to replace the item with a better quality product, or to pay for its return. It's a piece of junk that hardly emits any light when it does decide to work. New batteries make no difference. It is a piece of junk. I tried to contact the seller and was told only that all I could do was return it at my expense, and get a replacement of the same product,which means I would be paying even more money for the piece of junk.

  • Yes
  • No
  • Didn't contact
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Cody S.
Ordered on 1/26/2020
Horrible customer service
2/29/2020 1:36:36 PM

Seller sent wrong item. Customer service was contacted immediately, but response took several days. Customer service reluctantly said they would send the correct item. Days later again, I received notice of a refund and they never did send the product that I had originally ordered! Horrible customer service.

  • Yes
  • No
  • No
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Anonymous
Ordered on 1/20/2020
Great customer service
2/20/2020 7:38:39 AM

I contacted customer service and they treated me with respect. I would order from them again. They aim to please their customers.

  • Yes
  • Yes
  • Yes
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Darian H.
Ordered on 1/11/2020
Still haven't received my product which I order bout 2 months ago
2/11/2020 8:06:26 AM

I completely understand the situation so it's not a big deal I bought another somewhere else so i will just sell it at this point when it arrives. Those who are wondering the product came from China so it was not able To be released

  • No
  • Yes
  • Yes
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Bernie W.
Ordered on 12/15/2019
Never shipped
1/16/2020 5:53:48 AM

Ordered December 15th 2019 Tracking showed that it never left their factory I reached out to them around January 8th, asked for a status update G.M. Five answered the next morning, offered a refund. I told them I don't want a refund, I want the flashlight. It now is January 16th, have not heard back from them, tracking shows no change.

  • No
  • No
  • No
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Jason s.
Ordered on 12/5/2019
Not good.
1/9/2020 2:57:10 PM

I tried to cancel right after i ordered it, messaged seller, never got a reply. The listing stated if a color was not specified then blue would be sent as default which would have been great but they sent green,,, I would not recommend this seller.

  • No
  • No
  • No
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Matthew P.
Ordered on 11/18/2019
12/7/2019 3:04:21 PM

scam

  • No
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Rafal A.
Ordered on 10/21/2019
PERFECT
11/18/2019 3:19:04 PM

they exceeded my expectations for product and delivery

  • Yes
  • Yes
  • Didn't contact
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