Online sellers since 1991
Based out of New Jersey
Although most orders ship out of NJ, some also ship from GA, FL, CA or AZ
When available, we will try to ship from closest location.
We started back when most payments were done by check/money order and sent to us by mail. We sold mostly on auction sites which are no longer in business. Later on we sold only on our website and just recently started expanding to other marketplaces. We are proud to be chosen as a seller on Newegg and hope to bring to you many products at incredible prices, with fast shipping times and one of the best return policies in the business.
We also provide email technical support for our products. Should you have a question, please ask.
This policy is for all products except remote control cars, trucks and helicopters. Product can be returned for ANY reason within 30 days for refund (buyer pays return shipping). There is no restocking fee. After 30 days warranty covers repair and/or replacement.
There is a 15% restocking fee on REFUSED orders.
Remote control cars trucks and helicopters: Can be returned within 30 days if not used. Once used warranty covers defective parts only. Warranty does not cover parts due to crashes.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.