Altom International Inc is a trading company located in California, dedicated to office supplies of research and sell, with branch offices and manufacture factories in China, professionally producing printer consumables.
1.Please contact us within 7 days upon receipt if the item can't work properly or broken on the post.
2.Please email us first if you need to return or exchange so that we can provide you return label.
3.Return items must have all ORIGINAL packaging and accessories.
4.If the cartridge is bought less than 30 days, we will pay for the shipping cost for the replacement. Otherwise, customer will be charged for the shipping.
5. If buyer bought wrong items, buyer is responsible for the return shipping fee and 20% charges on order price to cover our lost on the previous shipping and management.
6.Replacement or refund will be issued soon after the return is received.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.