For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Gyu-kaku shop is professional for 3C electronics , home electronics supplier . We have 12 years trading and factory experience for this field .

We have ourself factory and technology team . Please contact me in time if you have any other problem .

Feedback
Returns Policy
83 Ratings (33% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
36.59%
Product
Accuracy
47.56%
Customer Service
Satisfaction
22.45%
Chris K.
Ordered on 1/12/2021
Don't Buy from this Seller
2/12/2021 5:36:59 AM

Don't buy from this seller. We purchase 3 new cisco routers and only receive one new one. The other two were purchased by this seller from sellers from a different website and the products were used. I returned everything to the senders and plan on disputing this charge with my credit card as Newegg did nothing to help.

  • No
  • No
  • No
Did you find this review helpful? 
Jason C.
Ordered on 12/15/2020
Quality Product / Faster than Expected Delivery
1/26/2021 8:24:51 AM

Great price and this totally fixed the poor print quality for my Brother printer.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
James M.
Ordered on 12/7/2020
Scam DO NOT BUY
1/8/2021 7:00:41 PM

Had a great deal on an item I wanted to purchase. Waited 4 weeks (comes from china). Entirely different item. Should have trusted the other reviewers. SCAM

  • No
  • No
  • Didn't contact
Did you find this review helpful? 
Rommel G.
Ordered on 12/9/2020
Bought new Item. Received used (Non working item)
12/20/2020 8:48:23 AM

Bought new Item. Received used (Non working item) in bubble wrap non factory box, no other protection. If you buy new you expect new.

  • Yes
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Brenda A.
Ordered on 10/20/2020
Stay Away from this Vendor
12/9/2020 3:00:16 PM

A day after I ordered I tried contacting the vendor to cancel. They did not even have the common courtesy to respond. Then after taking forever to receive the products they both were faulty. And they were checked by Internet Provider's IT man. Since it took forever and a day to get the products I am past the return date. Stay far far away from this vendor, there are much better ones out there with quality products.

  • No
  • No
  • No
2 out of 2 people found this review helpful. Did you? 
Michael C.
Ordered on 9/22/2020
Questionable business practice.
9/30/2020 8:35:37 AM

delivered to wrong address?!?

  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Isaac L.
Ordered on 4/17/2020
Scam
8/2/2020 4:34:56 PM

Ordered this item on 4/9/20 It is now 8/2/20 Still has not been shipped.

  • No
  • No
  • No
2 out of 2 people found this review helpful. Did you? 
Arnold J.
Ordered on 3/31/2020
DO NOT BUY FROM THIS SELLER
4/26/2020 6:05:53 AM

Ordered a minecraft sword WEEKS ago, for my kids minecraft birthday party. Needless to say nothing ever arrived as mentioned by MANY others. Tracking number that they provide goes nowhere, other items ordered from different Chinese vendors arrived without issue WEEKS AGO! Meaning that their Covid delay claim is full of baseless excuses. I want a full refund of my purchase since I never received anything! Newegg should remove sellers like these!

  • No
  • No
  • No
2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 3/26/2020
?
4/24/2020 4:13:13 PM

I don’t know if it’s your guys issue, or the mail, but I haven’t received the package, and I ordered it in March

  • No
  • Yes
  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Chris C.
Ordered on 3/28/2020
30 days with no delivery
4/24/2020 11:35:36 AM

I am still waiting for this to ship. I understand that it may be hard to ship items with the virus ongoing but it would be nice to know it will be shipped when possible or offer to refund my money. I have heard nothing and tracking shows that it is waiting for pick up for almost 30 days!

  • No
  • No
  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Tim N.
Ordered on 4/10/2020
Item not received
4/24/2020 3:15:14 AM

Tracking number goes nowhere . It says shipped , shipped where ? Not to me .

  • No
  • No
  • No
2 out of 2 people found this review helpful. Did you? 
PAUL D.
Ordered on 3/28/2020
Ordered Back in March. Not Here yet
4/24/2020 3:06:02 AM

Tracking info non-existent

  • No
  • No
  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Jack M.
Ordered on 3/13/2020
4/11/2020 5:40:38 AM

Long delivery time but received when promised..... all the way from China.....

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 3/12/2020
Shipped wrong product twice
4/9/2020 8:25:07 PM

I ordered a particular model of a printer, but they sent the wrong item. After sending it back, they shipped the wrong item again. After having the wrong product shipped twice, I ordered it from another place

  • No
  • No
  • No
Did you find this review helpful? 
Sheila H.
Ordered on 3/11/2020
Ordered Toshiba charger, recieved charger not in English and not for U.S. socket
4/9/2020 2:12:53 PM

The product may have worked but required an adapter which came with but we needed a functional Toshiba charger as pictured. This was the second time we have recieved a product from Newegg that was not as described (the first was a wireless keyboard that was supposed to be universal but was for apple.)

  • Yes
  • No
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 4/1/2020
Don’t buy stuff from this seller
4/8/2020 5:19:23 PM

I ordered a cooling pad and it said lable created but never shipped, i’ve been waiting for more than 2 weeks and i tried to email the seller but he never reply. Newegg shouldn’t let him be a seller

  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 3/5/2020
Do not order from this seller
4/3/2020 7:56:48 AM

Tracking number in newegg shipping just shows that the label was printed and item is awaiting pickup, it has been this way for weeks. Emailed seller asking to cancel order and refund, to which they replied with a different tracking number and stated that the item has already been delivered. This tracking number they sent (again, different from the one listed in order history) shows that the package it is tied to was delivered to a different city in a different state.

Gyu-kaku Response:
Because the virus are all of the world . The carrier have delayed and lost parcel these days . I am sorry for this problem .
  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
James M.
Ordered on 3/2/2020
Bate and switch
4/2/2020 4:42:21 AM

Searched for a power supply for a slate computer running windows. The seller described the correct power supply but delivered a unusable power supply. I’m not sure what to do, concerned the seller will send the wrong power supply again.

  • Yes
  • No
  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Woody Y.
Ordered on 2/25/2020
Wrong Product Sent
3/16/2020 8:00:49 AM

I want a full refund including shipping. The item sent was not even close to the picture or description. I was ripped off. Newegg should take this seller off their marketplace.

Gyu-kaku Response:
Dear customer : I am sorry for the late shipping because of the virus . From China it is delayed . but finally you have got it . We have try to selected other way to ship it . like UPS mail mail .
  • Yes
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Stephen S.
Ordered on 3/8/2020
Now I'm worrying!
3/15/2020 2:47:29 PM

Getting annoyed with lack of tracking information...………..similar to other customer complaints. If it gets to me I'm looking forward to a perfect condition "NEW Genuine Original Apple 85w Magsafe Power Adapter Charger A1172/a1222 Macbook Pro 15" 17" High Quality 18.5v no less. Now I am seeing other sellers with exactly what I want for cheaper and with Happy customers, product wise and shipping wise. Should I cancel and get a refund? Seems no one knows where it is.

Gyu-kaku Response:
Dear customer : I am sorry for the late shipping because of the virus . From China it is delayed . but finally you have got it . We have try to selected other way to ship it . like UPS mail mail . we can refund to you , if you don't want this item .
  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
 
TOP