RETURNS:
Hassle-Free 30 Day Returns
If you are not satisfied with your purchase, you may return the unused items in their original packaging 30 days from the date of purchase. To request a return, please complete our contact form or email us at hnzxib@hotmail.com. Be sure to Include your name, phone number, the items you are returning and the reasons for the return. We will reimburse you once we have received the returned item(s). Please note, the customer is responsible for the return shipping.

WARRANTY:
HNZXIB provide one year warranty for the products described here.
The warranty covers part and manufacturing defects. In the case of a part or manufacturing defect, the device shall be repaired or replaced free of charge under the terms of the warranty. (Except comsumable/fragile parts like glassware, etc.)
Beyond the warranty period, product problems can also be solved by our company, but charge component cost and maintenance cost properly.
HNZXIB shall not assume liability for any damages incurred as a result of improper handling.
If you encounter problems when using our products, please contact us by telephone or e-mail, we will be ready to provide consulting, maintenance and other services immediately.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.