Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

HOYAN is the online shopping store whose location is China.

Our company is a professional enterprise dealing with the production and sale of keyboards, Hings, CPU fan, inverter and peripheral accessories of notebook computers.During the past few years, our company has always maintained the professional and diversified business conception and adhered to being faithful and providing professional service to keep a good relationship with all the clients.

We are not only provides sorts of models of the keyboard of notebook computers to the clients for referrence, but also offers the best service, the nicest quality and the most competitive price.

Feedback
Returns Policy
345 Ratings (73% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
77.78%
Product
Accuracy
81.33%
Customer Service
Satisfaction
81.58%
Gene E.
Ordered on 5/24/2021
Disappointed
7/14/2021 8:24:22 PM

The reason for me ordering a replacement keyboard is because the "F" key quit working. I learned very quickly after disassembling the laptop that the keyboard in the HP Omen 15 laptop model that I have is not designed to be repaired or worked on (I did not know this at the time I ordered the keyboard) because the keyboard is literally welded to the chassis (plastic welded) so for a vendor to offer a replacement keyboard for a laptop that was never intended by the manufacturer to be replaced is deceptive the way I see it and beyond that the keyboard was not a back-lit keyboard as advertised and was missing components which rendered it utterly useless. I un-welded the old keyboard, installed the replacement board and it did not work. Ironically I reinstalled the old keyboard and it worked perfectly ("F" key works perfectly) and for this I give the credit to my Lord and Savior Yeshua. I'm thankful that all was not lost but I would not order from this vendor again.

  • Yes
  • No
  • Didn't contact
Did you find this review helpful? 
Ben H.
Ordered on 9/24/2020
Saved my computer!
11/11/2020 10:27:36 PM

Worked out perfectly and now my computer is working better than ever!

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Thomas M.
Ordered on 10/3/2020
Liars and thieves.
10/15/2020 4:43:14 PM

They claim they are selling used parts, but they ship used, filthy, faulty equipment and keep your money. Criminals.

  • Yes
  • No
  • No
Did you find this review helpful? 
Michael R.
Ordered on 7/7/2020
Took Care of Intermittent Characters
8/3/2020 6:20:25 PM

HP keyboard would frequently not work on certain keys. Cleaning and removing and replacing individual keys did not fix the problem. This new keyboard took care of the problem. Make sure you watch a YouTube vid as you replace it, everything has to come off to get to the keyboard. Also note this is not the backlit keyboard.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Daniel W.
Ordered on 6/12/2020
Replacment Keyboard for Qosmio Laptop Computer
7/10/2020 8:34:20 AM

It fit and it works the same as the original, what more can I say!?

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Michael V.
Ordered on 6/5/2020
way to long of a wait and still have not reseved my item
7/6/2020 5:34:20 AM

i have payed for the item 1 month ago and it just now got in to the USA stats that is very pitiful wish it was more faster on the shipping part. i know the COVD-19 has slow down on the shipping stuff a bit but still it took 1 hole month to get in the USA states. and its still going to take all most a hole another month to get to me Shake my head. just some advice ship your Items a bit more faster so others can get what they need more faster. no one should have to wait a hole month to get there items. when i sument this report i have not reseved my item yet and still waiting for it.

  • No
  • Yes
  • Didn't contact
Did you find this review helpful? 
Jeff A.
Ordered on 5/23/2020
Item as described...
6/20/2020 9:19:50 AM

Thank you!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Robert J.
Ordered on 5/18/2020
6/13/2020 6:20:07 AM

Product was as advertised, works well.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Bruce W.
Ordered on 5/8/2020
Perfect
6/5/2020 8:29:15 AM

Received the correct part and after installing it, problem solved.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 4/8/2020
Item never arrived after 23 Business days
5/14/2020 4:36:25 AM

Item never arrived after 23 Business days and had to request refund. Refund was accomplished quickly

  • No
  • No
  • Yes
Did you find this review helpful? 
EDWIN D.
Ordered on 4/17/2020
5/14/2020 3:59:42 AM

Didn't send the right part, and It took a month. The shipping tracking was useless.

  • No
  • No
  • Didn't contact
Did you find this review helpful? 
Michael B.
Ordered on 4/3/2020
5/11/2020 12:45:15 PM

I still haven't received my keyboard almost a month after I ordered it. The shipping label says it is still in China, it hasn't moved locations in 20 days. Edit: After a month I finally received my product, Hoyan rush delivered a new product after I contacted them about the delays.

  • No
  • Yes
  • Yes
Did you find this review helpful? 
Harold S.
Ordered on 3/26/2020
Product as described but slow delivery
4/23/2020 6:50:08 AM

Product status was "Label Created - waiting for Pickup" for over 7 days. I expected this product to be shipped and received within 3 - 7 days as all other purchases I have made with other companies.

  • No
  • Yes
  • Didn't contact
Did you find this review helpful? 
PHILIP W.
Ordered on 3/20/2020
Still waiting on a nearly month old order
4/16/2020 5:40:11 AM

I know circumstances are much different now than on 2/21 when I placed the order. I ordered 3 items from various sellers via Newegg on that same day. I received new memory and a laptop battery within two weeks of ordering. My order for this replacement laptop keyboard has shown status of “Label created” since after I ordered. Yesterday I emailed HOYAN to get an update. To their credit, I received a quick reply by this morning stating ”Hello, We are sorry for any inconvenience. Affected by the COVID-19, global logistics and postal shipping have been severely delayed. the shipping time need more. ” I’m hopeful the order will start moving since I emailed, but since the status never indicated any shipment occurred, I don’t see how any of the listed reasons other than COVID-19 would have affected my order yet (since it doesn’t show that it has even shipped yet). I will submit hopefully a more positive review if my item makes it to me and the item is as expected.

  • No
  • No
  • Yes
1 out of 1 people found this review helpful. Did you? 
John N.
Ordered on 3/9/2020
Still don't have my order
4/7/2020 7:58:43 PM

My order is over a week late and no sign of it. Tracking only shows 'Label Created' after a month!!

  • No
  • No
  • Didn't contact
Did you find this review helpful? 
Kimberly P.
Ordered on 3/9/2020
shady
4/6/2020 10:37:39 PM

The package was not delivered.

  • No
  • No
  • No
Did you find this review helpful? 
Reid B.
Ordered on 12/29/2019
1/25/2020 7:06:10 AM

Been waiting over 3 weeks and has not arrived.

  • No
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 12/19/2019
Sent me an incorrect item, now no response after initial contact.
1/23/2020 9:55:28 AM

Sent me a non-backlit keyboard (NOT what I ordered), and then when asked to send the correct item, asked if I'd like the incorrect item at half-price. I said no, and haven't heard a thing since. Chargeback is imminent unless this gets resolved quickly.

  • Yes
  • No
  • No
Did you find this review helpful? 
ROBERT W.
Ordered on 12/22/2019
I had concerns, but the service was great!
1/22/2020 6:13:23 PM

I needed replacement speakers for an old Dell laptop workstation I inherited. I'd previously needed to replace a pair of Dell laptop speakers for another machine I bought new back in the 2000's, but couldn't find a resource, and so resorted to buying a pair of Lenovo laptop speakers and altering them to fit. This time, when I did a search online Newegg had a seller in China who was offering "new" replacement speakers for my "new" old Dell E6420 workstation. The picture of the speakers the seller showed looked like they were the correct ones, and not finding any other source I decided to try purchasing them and hoped they would be the right speakers and that shipping would be reasonable in length. Well, the speakers arrived rather quickly for coming from so far away and they were exact replacements, right down to the part numbers on the speakers themselves. I am very impressed with this transaction and the service Hoyan provided. I got my speakers from China in less time than it took another online seller to ship a light bulb to me across the city I live in (but that is another story and nothing to do with Newegg or any of their sellers)! Newegg's price on the speakers was very reasonable, as well. Thanks for the great service.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Mithilesh S.
Ordered on 12/13/2019
Been almost a month. Have not received it.
1/13/2020 2:48:48 AM

It's been almost a month. I still have not received it. The tracking status is showing in transit for 3 weeks now.

  • No
  • No
  • Didn't contact
Did you find this review helpful? 
 
TOP