Thank you for shopping with HQmade!
We are proud to intoduce our retail division, HQmade, to you on Newegg. Maxvin Trading Limited is a Hong Kong based trading agent with over ten years of purchasing experience for Worldwide Export with good quality control & sourcing. We offer:
- Quality Imported Products
- Lower Price
- 100% Traceable Orders!
Our goal is customer satisfication, which is backed by our Money-back Guarantee program & Newegg Customer Support.
You are assured of a comfortable purchase experience with us.
This is our Standard Return Policy. Items covered by this policy (those products for which HQmade states "This item may be returned for a replacement or refund within 30 days only") must be returned to HQmade within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by HQmade, and not the mere issuance of an RMA.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.