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50 Ratings (46% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
51.02%
Product
Accuracy
63.27%
Customer Service
Satisfaction
42.86%
kenneth w.
Ordered on 12/17/2020
Bad product
1/28/2021 5:31:22 AM

Took too long to get and then didn't work. And shipping updates were non existent.

  • No
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  • Didn't contact
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richard w.
Ordered on 11/13/2020
I still haven't received my purchase
12/21/2020 8:19:44 AM

NO

  • No
  • No
  • No
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Mrs. B.
Ordered on 7/10/2020
8/6/2020 9:48:57 AM

Yes, as long as the customer isn't in a hurry! Took a LONG time to arrive, unlike my other Newegg orders. It works perfectly, though.

  • No
  • Yes
  • Didn't contact
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Javy A.
Ordered on 4/20/2020
This is where I should have looked first!
6/5/2020 3:22:23 PM

I seen post already after I processed the order, I need this board for a machine, so not very much in lines with choices. I sat and waited for the company to give the product to DHL for over 2 weeks. then DHL had the item for 2 months. after going back and forth with newegg and the seller, finally it was processed in DHL for shipment. oh and by the way, I did pay the extra charge for 3/5 day delivery. I requested my money back at least for the shipping since clearly it was not delivered as expected or promised. then lol, get this. I replaced the board in the device to get the same error code. the board was also blown. so now we are sitting in the same place we were since February. and here it is June and no response from Newegg or the seller. so if anyone knows where to get a clean board in this product review, please reach out to us, thanks for reading and hope to avoid anything to a future potential buyer, Do not buy this unless you have plenty of time to wait, and make sure to allow for slow responses and may get a faulty board anyways at the end of it all.

  • No
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  • No
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Fred M.
Ordered on 4/21/2020
never recived item . 6 weeks and waiting
5/19/2020 7:03:07 AM

when I ordered it said it would be delivered in a few days. it not here 4 weeks later

  • No
  • No
  • No
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BRADLEY H.
Ordered on 4/19/2020
Not received at all
5/18/2020 5:29:41 PM

I still have not received the item I ordered and the first email I get from them is this request to rate my experience. I certainly hope to hear from them soon.

  • No
  • No
  • No
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Anonymous
Ordered on 4/19/2020
5/18/2020 12:54:00 PM

I can’t tell you anything because what I ordered has not arrived.

  • No
  • No
  • Didn't contact
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Karen N.
Ordered on 4/26/2020
It never arrived. Please put the credit back on my credit card. It was suppose to be here by May 6th. I ordered this past Sunday from a different company. It's suppose to arrive tomorrow.
5/12/2020 7:53:16 AM

Please remove our email address from your contact list. You send way tooooo many emails every day. Not impressed......never received the product.

  • No
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  • No
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Daniel W.
Ordered on 4/13/2020
Too Slow
5/11/2020 10:19:59 AM

Get/Buy from some place other than China.. Been over a month and no product!!

  • No
  • No
  • Didn't contact
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Daniel B.
Ordered on 4/4/2020
Still waiting!
4/30/2020 8:51:57 AM

Can't really rate the printer head I ordered because I'm still waiting for delivery! Over a month now!

  • No
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  • No
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David K.
Ordered on 4/3/2020
4/30/2020 7:47:10 AM

Still have not received parts.

  • No
  • No
  • Didn't contact
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Kerri D.
Ordered on 3/30/2020
Been almost a month - no updated tracking info on printhead
4/27/2020 1:44:01 PM

Ordered the printhead on April 1st. The USPS label was created. No updated info on shipping when the tracking number is entered. Contacted Support Live Chat before and was told this product is coming from China by boat due to arrive on April 27, which is today. However, USPS has not received the pkg. I contacted Live Chat again today and the queue is 65.

  • No
  • No
  • No
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Richard B.
Ordered on 3/31/2020
Unhappy
4/15/2020 9:31:52 AM

I ordered it 2 weeks ago, was indicated that if I paid the extra money, I’d get it in3-6 days. I still don’t have it.

Heart Ocean Tech Response:
Dear Customer, Hello we are sorry for this.because now is a special period. your package will late arrival. and now we see your package will arrive. please you wait to get the package. thank you for your order Have a nice day,
  • No
  • Yes
  • No
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A R.
Ordered on 1/8/2020
2/7/2020 4:43:08 AM

Took to long to receive it because of impertinent question , instead of just sending it.

  • No
  • Yes
  • Didn't contact
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Anonymous
Ordered on 12/6/2019
Excellent item
1/8/2020 9:32:25 AM

Item arrived on time and is working great.

  • Yes
  • Yes
  • Yes
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Roberta S.
Ordered on 10/9/2019
10/27/2019 1:17:02 PM

Product came from Hong Kong and took a bit longer to deliver stateside than I expected, but was exactly what I wanted and couldn't find in the US. I was pleased with how it fits my printer and would order again if/when needed.

  • Yes
  • Yes
  • Didn't contact
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Stewart L.
Ordered on 2/25/2019
Sold as a kit but only fit 90%
3/26/2019 12:43:52 PM

I ordered a servo driven camera gimbel with servos included. The servos did not quite fit so I had to modify the mounting. Over all, not too bad but not completely as advertised.

  • Yes
  • Yes
  • Yes
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Jeffrey T.
Ordered on 12/24/2018
Bad Egg
1/24/2019 7:49:25 AM

Doesn't work

  • Yes
  • Yes
  • Didn't contact
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John J.
Ordered on 6/13/2018
Arduino Due
7/5/2018 6:25:53 AM

The order was placed on Jun 13th and still not received on Jul 5th. 23 days so far the description states 8 to 15 days.

Heart Ocean Tech Response:
Dear customer : Hello, We have sent your package at 2018-06-21. your package is 17 days until now, this is a normal date of shipping. But we have many customer was 8 - 15 days for get the package. we believe you can get the package in 3 - 5days . thanks ! If your package shipping delayed, Is these reasons : Bad weather (Rainy day,Snowstorm, Tornado, Tsunami, Earthquake). Package recipient information is corrupt. Recipient's wrong address. Recipient's wrong tellphone number. The recipient is not at home.
  • No
  • Yes
  • Didn't contact
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Daniel F.
Ordered on 12/9/2017
ok
1/11/2018 6:04:12 AM

Carefully read the description of the item as well as the specifications page. I thought this was a straight HDMI to USB so I could connect my Blu-ray player to my laptop. That is not it's use and I got burned for the return. It would have cost me almost as much as I paid for the item so I had to refuse the return.

  • Yes
  • No
  • Didn't contact
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