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40 Ratings (57% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
54.05%
Product
Accuracy
48.65%
Customer Service
Satisfaction
55.56%
Robert C.
Ordered on 12/15/2020
Impressed
1/26/2021 7:46:23 AM

I was impressed with the quality and service from this company. It took a while to get here but considering the times and going from china to the US it was acceptable.

  • Yes
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0 out of 1 people found this review helpful. Did you? 
Tom A.
Ordered on 12/12/2020
Not what I was expecting
1/22/2021 11:55:22 AM

I wanted an adapter so that my granddaughters would be able to plug the 256GB USB 3.0 flash drive into their Mac minis. Unfortunately, this adapter doesn't do that.

  • No
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 12/4/2020
Prompt and as described
1/12/2021 8:20:32 AM

When I ordered this product, I was worried about the delivery time as well as it possibly being wrong. But I am happy to say that both of those worries did not come to fruition. I got the product, far earlier than expected (I ordered it at the beginning of December 2020, during the Christmas rush and the coronavirus pandemic). I got the product far earlier than expected and it worked wonderfully. The seller contacted me after I ordered to ensure that the case was right for my laptop. Much appreciated all around.

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0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 12/1/2020
Still Waiting for My Laptop Power Adapter
1/11/2021 8:33:38 AM

As of January 11, I have not yet received my laptop power adapter that was purchased on December 1. They never even sent any shipping information.

  • No
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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Jay D.
Ordered on 11/26/2020
Not even sure this is a real seller
12/2/2020 5:29:42 PM

They sell parts then weeks later contact you under different company names saying they are out of stock...very very shady and Newegg does nothing.

  • No
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1 out of 1 people found this review helpful. Did you? 
josephine W.
Ordered on 10/9/2020
Misleading
11/13/2020 5:07:45 AM

The item I ordered was misleading. The picture showed a CD to download the drivers to run the diskette drive.

  • Yes
  • No
  • Didn't contact
0 out of 3 people found this review helpful. Did you? 
wes s.
Ordered on 9/29/2020
Met expectations
11/4/2020 9:08:46 AM

Received as listed,packed well,arrived in reasonable amount of time.

  • Yes
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0 out of 2 people found this review helpful. Did you? 
Juan R.
Ordered on 8/23/2020
Nice seller
9/16/2020 3:33:24 PM

Ordered from them, the item took a while to arrive (15 days) but it arrived in a nice package and good conditions. I'd recommend this seller unless you are in a hurry.

  • Yes
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  • Didn't contact
0 out of 2 people found this review helpful. Did you? 
Patrick M.
Ordered on 7/6/2020
Love NewEgg selection, but delivery times are S - L - O - W
8/4/2020 10:18:29 AM

Took almost 4 weeks to get three glassbreakers

  • No
  • Yes
  • Didn't contact
0 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 7/2/2020
7/30/2020 7:50:26 PM

Laser wasn’t operational upon installation

  • Yes
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  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
McLane M.
Ordered on 6/15/2020
7/15/2020 2:25:07 AM

The item has promise. The keys responded well and easily, however the body construction needs work. It needs to be more resilient, especially the legs one of which broke under moderate use within the 1st hour. Additionally the joining seams weren't entirely smooth, a rough patch at the front was easily detectable.

  • Yes
  • No
  • No
2 out of 2 people found this review helpful. Did you? 
Lee N.
Ordered on 6/4/2020
This seller was on top of delivery status and notified me promptly
6/19/2020 9:19:42 AM

I was very pleased by this seller for two reasons: 1. They contacted me to make sure my order was correct 2. They contacted me a few days later to say that they could not deliver my order and were refunding the purchase price. Usually I'm bugging sellers to find out when an order will be deilvered I'd definitely order from them again!

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0 out of 3 people found this review helpful. Did you? 
Crystal M.
Ordered on 4/16/2020
Website says US but product from China
5/14/2020 4:22:00 AM

Just so you know. I ordered a cable weeks ago, but haven't received it yet. Didn't know it was coming from China until it shipped. Then I knew there would be delays.

  • No
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  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 4/12/2020
OK, so far (please read further)
5/11/2020 8:45:06 AM

This is a mixed review as the order has not been completed yet, nor the item delivered. However, my inquiry was related to the shipping status of the item. Customer service did get back to me very quickly with the status. Things have been delayed due to the Covid-19. Hopefully all will go well from here on.

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0 out of 2 people found this review helpful. Did you? 
harold h.
Ordered on 4/13/2020
STILL HAVE NOT RECEIVED THE ORDER
5/11/2020 7:24:32 AM

now told it will arrive in 10 more days - we will see. Ordered on APRIL 13. "Shipping Method: Ship from Overseas(8-15 bus. days)"

  • No
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2 out of 2 people found this review helpful. Did you? 
Nancy L.
Ordered on 4/6/2020
5/11/2020 5:39:09 AM

The thermometer does not beep to indicate finished. I was told it only beeps on thermometers that measure Celsius, not Fahrenheit. I didn't see that in the description.

  • No
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  • No
2 out of 2 people found this review helpful. Did you? 
peiwen w.
Ordered on 4/8/2020
too many promotions email
5/8/2020 10:41:47 AM

After one month, I haven’t received my item yet!

  • No
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  • Didn't contact
0 out of 2 people found this review helpful. Did you? 
Peter H.
Ordered on 4/5/2020
The 50% service rating is generous
5/4/2020 10:20:13 AM

It’s over month after the order was placed. This was supposed to be shipped via USPS Priority mail. According to their tracking info, this item cleared the port of Shenzhen on April 10th. That’s the last bit of tracking information available. I’ve contacted the seller 4 times, the most recent just one hour ago. They want me to wait 6 more days and then they’ll send me another one. I told them, “TODAY, a reshipment or a refund.” I also checked alternate Chinese vendors, and the 50% satisfaction rating is the HIGHEST rated Chinese vendor I could find on Newegg. This begs the question, why does Newegg continue to sell from vendors who on average, can’t get the order correct and on time even half the time? Would any business you know except the weather service stay in business if they fail more than half the time? Maybe it’s time for Newegg to find more reliable suppliers.

  • No
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2 out of 2 people found this review helpful. Did you? 
Andrew J.
Ordered on 3/30/2020
Bad
4/28/2020 6:57:48 AM

It has been four weeks and I have not yet received the item. It had never been shipped.

Heat seas Tech Response:
Dear customer: We have sent out the package.because COVID-19 the package will late arrival.As we all know the world is going through an unfortunate health and economic crisis with COVID-19 which has put an economic strain across the world. Businesses and transportation services alike have been severely affected by COVID-19. Have a nice day,
  • No
  • No
  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Robert P.
Ordered on 12/2/2019
I'm lazy, but all significant purchases before the holidays were perfect.
1/1/2020 6:11:44 PM

I would highly recommend Newegg and will continue to do buy products from them. During my recent rush before the holidays, I bought the wrong RAM. The quick got back to me to return the RAM and recommend the correct sticks. 5 Eggs for sure.

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0 out of 2 people found this review helpful. Did you? 
 
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