HelloHardware.com located in Miami Florida, is a premium online seller of Computer, Servers & Desktop components, Consumer Electronics, Peripherals, Wifi Network and Security Devices. Currently, our product selection has grown expansively to include Unlocked Smartphones, batteries and battery-related products.

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Returns Policy
146 Ratings (53% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
59.40%
Product
Accuracy
60.90%
Customer Service
Satisfaction
36.73%
Vernon C.
Ordered on 6/14/2021
Wrong Item
6/17/2021 3:56:48 PM

I ordered an HT802 and they sent a Vonage branded HT801. I would not recommend using these guys. They do not know the difference between their products AND they are not correctly advertising the product.

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Bryan S.
Ordered on 2/13/2021
Fast Shipping, Product Box was mint condition
3/1/2021 9:10:29 PM

My personal experience was very good with this seller. The CPU was shipped on time and packed very well in the shipping box. The actual Ryzen Threadripper retail box did not have a single dent or smudge on it. It arrived in perfect condition.

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RONALD H.
Ordered on 11/29/2020
I will not order from this seller again
12/18/2020 4:21:33 PM

They were slow to ship. After a week, I canceled the order. Three days after I canceled the order they shipped it. Since it arrived I have been trying to get a return label to send it back. They keep saying that they will send a return label as an attachment to an email message. It has been more than a week and still no return label. I may have to pay for the return myself in order to get my refund. It is possible that these were honest mistakes, but if I don't get a return label soon, I will have to assume that they are just out to cheat people.

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James C.
Ordered on 11/30/2020
Do not purchase from this comapany.
12/12/2020 2:43:12 PM

Item was supposed to ship on the second, did not. I messaged that evening to cancel the order, and did not hear back. 2 days later I get a message the label has been created, and I'll be charged. I call the number listed on their Facebook, which seems to be the personal cellphone of one of their employees. He said it was the right company, and hung up on me. Contacted Newegg, they gave me a phone number that lead directly to a voice mail which was in spanish. I left a message with my contact information, they never returned my call. This company is trash. I only hope that the processor works because I'm going to test it, then sell it online so I don't have to deal with them a second time.

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Andrew K.
Ordered on 4/18/2020
11/13/2020 12:33:38 PM

Took em 2 months to ship.

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3 out of 3 people found this review helpful. Did you? 
Anonymous
Ordered on 8/17/2020
Terrible Seller - DO NOT BUY FROM HELLO HARDWARE
9/1/2020 8:53:46 PM

Ordered 3 items in a set. Only 2 items delivered and those 2 items were used. Dirty fingerprints on packages and seals were broken. Produce was clearly used. No response from customer service. DO NOT BUY FROM HELLO HARDWARE

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James J.
Ordered on 7/2/2020
Don't waste your time or money.
7/8/2020 7:14:48 AM

Ordered a PSU that was perfect for my new build. Ended up emailing the seller to ensure shipment date, no response. FedEx label created that day when the package arrived it was the wrong PSU. Such a scam company.

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1 out of 1 people found this review helpful. Did you? 
Josh L.
Ordered on 4/8/2020
Don’t ever buy from them
6/3/2020 5:54:39 PM

THIS COMPANY SUCKS. I ordered a GEforce GTX 1660 video card from them on April 8th, it is now JUNE 3rd and I have heard NOTHING from them about when my product is showing up or if it has even been shipped. I tried to cancel my order but they have rejected it. I had my entire computer built and was waiting on this to show up, ended up buying the same card from a different company. If anybody is reading this DO NOT BUY ANYTHING FROM HELLO HARDWARE

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2 out of 2 people found this review helpful. Did you? 
Jack D.
Ordered on 4/21/2020
Terrible Seller
5/14/2020 1:07:28 PM

Ordered a computer case weeks ago. The seller created a shipping label the day after the order was made. I now know this was done just so they can prevent the buyer from cancelling the order as the order is then deemed "shipped." It's been weeks and the tracking info still just says label created, waiting for carrier to pickup. I emailed multiple times and got no response. This company is a scam and my lawyers will be looking into them.

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andrew h.
Ordered on 4/16/2020
Doesnt respond
5/14/2020 11:07:36 AM

Very bad communication doesnt respond to emails. been a whole month no update on product i ordered and no response from seller. recommend do not buy from this seller

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1 out of 1 people found this review helpful. Did you? 
Flarie S.
Ordered on 4/20/2020
Wrong Item and Refused to Acknowledge.
5/9/2020 7:56:23 PM

Paid for the DEEPCOOL MATREXX 55 ADD-RGB 3F, received the DEEPCOOL MATREXX 55 Standard (non ARGB and no fans) Messaged the seller and was ignored. Tried to call Newegg about it, met with "must work with the seller". Its still a nice case and arrived with all its glass perfectly intact so took my losses since the case style is absolutely what I was after (im lucky my MOBO supports both ARGB and 12vRGB so the lighting strip will still work), but I won't be dealing with "Hello Hardware" again.

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Drake S.
Ordered on 4/17/2020
Awful
5/9/2020 1:32:11 PM

Tried to cancel my order desperately so i could buy a different power supply not only have it not been canceled but i aslo havent even received the package yet and i ordered it 3 weeks ago so i can not even return it so thanks for taking my money!

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Thomas D.
Ordered on 4/21/2020
Do not purchase from this company!
5/8/2020 2:22:51 PM

Company creates the shipping label, but does not ship the item. This seller is a complete scam !! I am creating a claim with NewEgg to refund this purchase.

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Brian T.
Ordered on 4/20/2020
5/8/2020 1:48:57 PM

It took the 5 days to create a shipping label and there was no tracking information. It is possible the covid lock down was the cause.

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Anonymous
Ordered on 4/4/2020
Awful service
5/8/2020 9:53:48 AM

Damaged control and bad service of the replacement

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Anonymous
Ordered on 4/21/2020
Terrible Seller DO NOT BUY
5/7/2020 3:39:29 PM

As many others have stated, they create the shipping label, but do not ship the item. This seller is a complete scam and should not be TRUSTED. It has been two weeks since I ordered, and now I am creating a claim with NewEgg to refund this purchase.

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Sarah P.
Ordered on 4/22/2020
Item never shipped
5/7/2020 10:37:01 AM

Two weeks ago we were given a tracking number for the shipment. But guess what? Seller didn't actually ship. The status has been "label created" for two weeks, and NewEgg sees this as a completed order.

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Anonymous
Ordered on 4/21/2020
I ordered this 2 weeks ago and I did not get my item.
5/7/2020 9:20:40 AM

PLEASE DONT ORDER THIS

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Malcolm H.
Ordered on 4/20/2020
It still hasn't shipped!
5/7/2020 8:06:41 AM

They created a shipping label a week after I ordered it. But 2 weeks after that It still hasn't shipped!!! I've gotten zero response from the seller

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Christopher B.
Ordered on 4/20/2020
Do not buy from this seller
5/7/2020 7:59:43 AM

I bought a case several weeks ago and i have yet to get any sort of notice as to where it is. Don’t buy from theses people

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