Pryjoy's store is a MA-based Online Retailer. We only carry and sell genuine products. No counterfeit or knock-offs. Please feel free to contact us if you have question.

General Return Policy:
All original equipment, components, manuals, cables, documents and packaging material must be returned with your item in order for Stream LLC to process your return.
In general, shipping fee is not refundable, and the buyer is responsible for return shipping cost. Tracking and insurance are highly recommended for high value items.
Products that are physically damaged, or altered will be refused by RMA department.
Please mark the unique RMA# outside of the shipping box.
The RMA# will expire in 7 days after issued and the return shipment must be posted within 7 days.
Restocking fee (up to 30%) may be applied, depending on the returned item condition. As a general rule, for consumer electronic products (laptops, tablets, phones, and toys), a full refund will be granted if the product is still sealed.
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