Dear Newegg Customers Thank you for visiting store of seller Hoengager. Founded in August 2016, we are commited to provide the best experience on the Internet for buying Consumer Electronics and Comptuer Part. We focus on making purchasing online a pleasant experience. We guarrantee all products sold are 100% authentic and authorized and covered by return policy and warranty. Our aim is to become a top ranking Newegg seller for every valuable Newegg customers. We treasure your trust and will protect your best interests as that is our guiding principle for us in practice of business and retail services. We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times. SHIPPING: International Shipping: For orders needs to be fulfilled by our warehouse in China, tracking might be delayed with the first 2 weeks after shipping but would be able to update once it lands in USA. Please contact us for shipping details. You may email us Hoengager @ outlook . com(Please remove the spaces) for any inquiries related to your orders or products in need. Thank you
WARRANTY: Hoengager is the manufacturer authorized seller of all products being listed. For details, please contact us from your order page.
Non-defective Return: We accept refund RMA requests within 30 days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened international 0.01 shipping returns.
Defective Returns: We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issues once packages are returned to Newegg warehouse per the RMA instructions on the RMA email received with return shipping label. For defective unit maximum return period, terms vary based on the product warranty offered. For details, please feel free to email seller on product page.
FEEDBACK: If you need tech support after receiving the item, please feel free to contact us to get assistance. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. 100% customers’ satisfaction is our business goal to achieve.