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251 Ratings (92% Positive) 

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On-Time
Delivery
97.61%
Product
Accuracy
94.82%
Customer Service
Satisfaction
87.69%
WEI Z.
Ordered on 8/19/2020
Wrong size item in package
9/10/2020 5:49:08 PM

I ordered the round size, but the elongated size was in the package. Returned the package and the tracking information showed the return was delivered a week ago, but so far, no refund was received.

  • No
  • No
  • Didn't contact
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Simon D.
Ordered on 8/2/2020
No Response to Possible Damaged Shipment
8/20/2020 6:43:31 PM

Product as described and shipped quickly and arrived early. The shipping box showed signs of shipping damage. I pretty big hole. Although the unit looked OK I sent details and pictures asking if they wanted me to install and see if was OK or have them file a claim and send me a new unit. I waited 3 full business days - no response. In fact, I have never received a response. I installed and the unit seems fine. So, as long as you don't need to have any contact or customer support its OK. If you need a response or to handle any sort of issue, my experience is there isn't any support at all. Just hope you never need a response from the seller.

  • Yes
  • Yes
  • No
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Anonymous
Ordered on 6/25/2020
Great deal. No issues
7/15/2020 3:54:15 PM

Seller was quick to ship item. Item arrived before expected date. Item was as described with no issues

  • Yes
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  • Yes
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Vamsee M.
Ordered on 6/21/2020
Very unreasonable
7/12/2020 8:51:33 PM

This seller is very unreasonable. By mistake I have ordered bidet seat round instead of elongated. I placed the order at 9:25 AM and realized that I ordered the weong one and requested cancellation at 3:23PM on the same day. There is no direct order cancellation and when you click cancel order it will send and email to the seller and also a copy of that message to our inbox. When I requested thw cancellation, I have also placed the order for the elongated seat. The next day, in the aftwrnoon I got an email that this round toilet seat was shipped even though I requested cancellation way before it was shipped. So, I have received both of those toilet seats. Then, I contacted the seller asking for return shipping label and they refused. Then I contacted Newegg customer service and they somehow got me a return shipping label after 4 days. In that email it was mentioned that the seller is going to charge me 15% restocking fee. I have contacted both the seller and Newegg but no use. Why should I have to pay the restocking fee when they shipped the item after I requested cancellation even before it was shipped? I will never order anything from this seller again.

  • Yes
  • Yes
  • No
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Xiao P.
Ordered on 6/21/2020
Fast shipping
7/7/2020 3:39:51 PM

The merchandise was packed nicely with original sealing tape. The parts inside are very well protected by styrofoam. Very quick shipping.

  • Yes
  • Yes
  • Didn't contact
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PHILLIP B.
Ordered on 6/19/2020
Great Product
7/6/2020 12:21:39 PM

Very nice and my second unit. Priced very well. Enjoy the features.

  • Yes
  • Yes
  • Yes
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Steve B.
Ordered on 3/27/2020
Outstanding vendor
5/3/2020 9:06:10 AM

Great service, great price, great product.

  • Yes
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  • Yes
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Jonathan C.
Ordered on 3/22/2020
Great transaction, would definitely purchase from again
4/17/2020 2:14:55 PM

Quality product, pleased with fast, well-packaged shipping.

  • Yes
  • Yes
  • Yes
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Richard T.
Ordered on 3/29/2020
Great Bidet at Great Price
4/17/2020 7:50:28 AM

Exceptional product at exceptional price point. Installation was simple.

  • Yes
  • Yes
  • Didn't contact
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Cindy J.
Ordered on 3/20/2020
Great!
4/15/2020 8:35:47 PM

Love the product.

  • Yes
  • Yes
  • Yes
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Niklas F.
Ordered on 3/29/2020
Bidet Toilet Seat is Awesome
4/15/2020 4:21:23 AM

Thanks Homevana. I received my item faster than expected at a really good price. No issues so far. I love this new bidet seat. And in the current shortage of TP, this was necessary. I would definitely order from this seller again.

  • Yes
  • Yes
  • Didn't contact
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Jerry G.
Ordered on 3/18/2020
Great service.
4/13/2020 6:51:12 AM

Product arrived sooner than expected and at a great price.

  • Yes
  • Yes
  • Didn't contact
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Anthony M.
Ordered on 3/26/2020
My hiney’s clean. Save lots on toilet paper
4/10/2020 10:51:32 AM

I got this one for my second bathroom and it works great so far. Saving lots of money on toilet paper. And no need to buy wipes at all anymore. I wish I had the bidet a long time ago. Don’t want to go without it again. Don’t know what I will do when we go on vacation

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 3/25/2020
Homevana
4/9/2020 10:59:53 AM

Great price and reliable

  • Yes
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  • Yes
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Shirley R.
Ordered on 3/20/2020
Really nice product
4/8/2020 10:38:38 AM

I'm so happy with my purchase. It has a sleek design and is well made. Even my husband likes it because it works so well. My only issue is not being able to adjust the water pressure coming from the hose. Even on the lowest setting on the dial the water pressure can be very intense. But I'm so happy to have gotten mine. Thanks Newegg!

  • Yes
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  • Yes
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Steven S.
Ordered on 3/20/2020
good product
4/8/2020 8:33:22 AM

took a few days to process my paypal but item was shipped after payment was processed.

  • Yes
  • Yes
  • Yes
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Patricia A.
Ordered on 3/20/2020
Absolutely life changing!
4/7/2020 7:49:39 AM

Love, love, love this bidet. So many options, like the auto feature. Warm water is a pleasure but not necessary. I upgraded to this model because it was on sale. Highly recommend.

  • Yes
  • Yes
  • Didn't contact
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Stephan J.
Ordered on 3/21/2020
Love it!
4/6/2020 9:45:21 PM

Product shipped fast and packaged well. The product works great and looks excellent. Love it! Not much else to say, it’s a bidet!

  • Yes
  • Yes
  • Didn't contact
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Marshall G.
Ordered on 3/20/2020
Excellent Product
4/6/2020 10:41:41 AM

Equipping our bath rooms with the Bio Bidet BB600 reduced our use of toilet paper and is more hygenic. The product works well and was quickly delivered from the vendor. We would certainly buy from them again.

  • Yes
  • Yes
  • Didn't contact
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Mary T.
Ordered on 3/23/2020
Bio bidet slim glow
4/6/2020 9:30:51 AM

The bidet arrived when expected. Packaged to keep product safe and the instructions were very easy to follow. Great product.

  • Yes
  • Yes
  • Yes
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