【About HongKong Store®】

1.Product details and warranty

All products are 100% original brand new, except for refurbished and used as indicated on the item listing. All products are guaranteed for 2 years except for man-made damage.Maybe our price is not the lowest, but we guarantee that our products are genuine and brand new,we don’t sell seconds at best quality prices!

2.Shipping Time
Free ship:Please be advised that due to your order shipping from overseas, we ask that you allow up to 8-15 business days for your product to arrive as indicated on the item listing. Furthermore, we would also like to forewarn you that your package may not be traceable while it is in transit to your country. Your package should become traceable once the package has reached stateside and cleared customs.
Express delivery:we will send items to you by DHL if you pay express fee,after 5-7 days you will receive items,Please pay attention to answering the DHL postman's call.If the delivery fails, the package will be returned to the seller automatically.
Delivery address:The order address of many buyers shows the registered address of Newegg, not the mailing address. Please check carefully after payment. The seller can't modify the address. Once the package is sent, he can only wait for the package to arrive at the local buyer for modification.

3. We supply many products including GPU,CPU,Motherboard,We have a large physical market in Mongkok, Hong Kong. Buyers can buy and return goods to our store at any time.We have an after-sales team in the United States. If you encounter any problems, such as compatibility, installation system, or other problems, please don't hesitate to contact us. We can provide you with solutions as soon as possible.
【 Customer Service】
You can purchase with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)
【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.
Return Policy
Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 60 days
Restocking Fee: 15.00%
RMA Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, HongKong Store will refund the amount of sale.We can't return goods if it affects our secondary sales.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

Feedback
Returns Policy
12 Ratings (50% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
66.67%
Product
Accuracy
75.00%
Customer Service
Satisfaction
60.00%
Anonymous
Ordered on 9/8/2021
Okay
10/6/2021 2:00:20 PM

Product had been opened, missing the original packaging, documentation, and software. So, the card itself seemed new, but I assumed I was paying an exorbitant price for a new in-box item. They did offer me a small refund.

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George G.
Ordered on 9/11/2021
9/23/2021 2:04:22 AM

No there is a problem UPS Shipping lost the package returned to the UPS Store. I had attached copies of the recite that was given when dropped off two packages. Both where drop off @ 15:41 on 09/17/21. The other package is on it's way to California but, your package does not show as being pick up, UPS lost the package. UPS said that since the label came though your system that Hongkong Store must make a claim for the lost. You have not even tried to help with this issue poor customer service. regards,

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Anonymous
Ordered on 8/15/2021
9/17/2021 11:31:50 AM

The motherboard came without a box and the package was completely soaked when the fed ex driver handed it to me. I had to let it dry out. I would never buy anything from this seller again.

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Randall M.
Ordered on 7/11/2021
Slow Ship
8/17/2021 5:32:56 AM

Item was ordered over a month ago, still haven't received. Don't use this store!!!

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2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 7/10/2021
so/so seller
8/6/2021 9:17:10 PM

so let just say I am doing my best to not be just be MAD so I will start off with it was fast shipping even from hong kong, packing was so so. however I found something very wrong with the ram sticks, I did get my refund but at a small cost. Keep in mind I may feel this is a scam but it could very well not be entirely in the seller control. I order a set of 4 ram sticks that supposed to be in a kit. These were not in a kit they were individually packaged with the "same model" they did look factory sealed but as I open the first one i saw that the heatspreaders was bent slightly and not on the ram chips. I then film my self opening the other ram sticks to show it was like this fresh out of the package. That when I notice the chips on the sticks. 1 had 8 chips on one side, 2nd had 4 chips on each side, 3rd had 8 2 chips on each side i think, while the 4th one had 8chips on each side to make 16 chips. if they were a kit THEY would not had been so different but the same made by the se chip makers like samsung. it looks like someone had taken the heatspreaders with the S/N from another stick they may of been bad and slapped it on with a stick with similar specs. their dates were also missmatch so definitely not a kit. I did talk to them inform them of my finding...what was weird was, they said that they tested each ram sticks befor shipping and thry work... so far as i know they are not the manufacturer so how did the test it while it was sealed? Every ram kits I order come in a box as a kit factory sealed...these did not. Also the ram sticks did not work in my computer with all 4 of them in, it kinda work with single sticks but I gave up. I order another set of ram sticks else where and it came in a factory package in a factory kit and it literally work right out of the box. the sticks were all the same the heat spreaders were glued to the chips evenly. Due to no fault of my own, this is not what I ordered I ask for a refund for the item and me sending the device back to them. I did not wanted to ordered a fake kit that couldn't work together their listing stated a kit .So I got the refund but didnt get refunded for shipping. they responded with the we should of charge you a 15% restocking fee...Let say I was very upset and just repeated that the kit was not a legit kit and it did not work and the heatspreaders was pealing off. I took photos of the ram sticks and their S/N and document other info. Now This could of been a one off deal. so if you do order from them double check the ram sticks singles are ok. Kits should be a single package with the same layout specs. when in doubt contact the manufacturer. I will be doing that anyway for my self but I know these were not right and didn't want to risk it. Glad I didnt cause the new kit works great and didnt need to adjust the bios. Sorry i hate leaving these kind of reviews but I feel i need to share my experience. thank you.

Hongkong Store Response:
Hello, we are very sorry for not being able to help you. At the same time, we also thank you for your valuable experience. The four memory modules are not the same number. Although the frequency is the same, they are not the same channel, so they can't work well. If we know that you use four slots before shipment, we can ship the memory of the same channel for you, but it doesn't matter, You've already bought it. We'll refund it for you. I hope we can serve you well next time. Thank you!
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James P.
Ordered on 7/2/2021
7/22/2021 12:31:00 PM

Sold me a Rusted Video Card.. Horrible.

Hongkong Store Response:
what you buy is refurbished as indicated on the item listing, If you are not satisfied, we will help you to return and refund,please keep complete packaging of the product, including all accessories, and send items to us.
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4 out of 4 people found this review helpful. Did you? 
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