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29 Ratings (45% Positive) 

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On-Time
Delivery
44.83%
Product
Accuracy
44.83%
Customer Service
Satisfaction
45.00%
William W.
Ordered on 1/25/2021
VHS to dvd converter
2/8/2021 6:01:45 PM

I was unable to load the software. I could not find the key. The seller was very responsive and gave me a refund with no questions. He said that he would try to find a key for me. I didn’t give it 5 eggs because It didn’t work.

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Anonymous
Ordered on 8/10/2020
Never shipped and had to file claim for refund
9/7/2020 3:01:18 PM

Wasted much time ordering, not receiving product, emails back and forth, and chasing a refund by filing a claim

  • No
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YI L.
Ordered on 8/10/2020
not receive merchandise
8/31/2020 10:11:13 PM

not receive after place order 3 weeks.

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  • Didn't contact
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Bruce W.
Ordered on 8/10/2020
Damaged Face Shields
8/25/2020 10:22:58 AM

I had purchased some face shields from this vendor. The following day I received an email from them indicating that they had discovered that the face shields had been damaged and that they were going to destroy them. I was given the option of receiving the damaged product or cancelling the order and I chose to cancel the order. I received a prompt refund from them and several apologies as to the damaged product. I would definitely buy from them again based on their honestly and prompt action to refund my money.

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Anonymous
Ordered on 8/10/2020
Didn't ship the product at all
8/25/2020 9:10:41 AM

Give a funny reason and saying they can't ship!

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Jesus D.
Ordered on 8/10/2020
Not professionals
8/24/2020 11:25:59 PM

They told me an Mexican story about problems with the production line and did not send me on time my products. When I was an Industrial engineering in Mexico this was very common way to say I can not do it, I recall . I feel sorry , waiting , and sad.

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Alex L.
Ordered on 8/10/2020
Garbage Seller
8/24/2020 5:49:51 PM

Don't bother wasting your money and time.

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Joseph L.
Ordered on 8/10/2020
8/24/2020 4:58:21 PM

Seller sent message that item was scratched and what would I like to do? I replied "Send it anyway". And the next day I got a message "We already sent it back." Why ask "what do you want to do" when you have no intention of shipping ANY product even if I said to ship the scratched stuff?

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Anonymous
Ordered on 8/10/2020
Your Basic Bait and Switch Scheme
8/24/2020 4:30:50 PM

SCAMMERS

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1 out of 1 people found this review helpful. Did you? 
Patrick B.
Ordered on 8/10/2020
Good dealer refused to sell
8/24/2020 3:05:06 PM

These arrived badly scratched. The dealer contacted me to cancel the sale.

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Shu Y.
Ordered on 8/10/2020
order not shipped
8/22/2020 2:48:21 PM

order never shipped out. dont' buy from this vendor.

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John D.
Ordered on 8/10/2020
One Last Comment
8/20/2020 7:59:45 AM

Oh, I forgot to mention that this seller is running this scam with sorely needed personal protective equipment. They have no shame doing this in the middle of a pandemic when they know folks need this equipment as a matter of safety and health. John D.

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BARRY B.
Ordered on 8/10/2020
Don't Buy From Houstone Company
8/18/2020 12:08:35 PM

Never received anything from this company. The item has been awaiting pickup for more than a week. I received no reply from them after my inquiry. I would never recommend Houstone based on my one time purchase from them. Caveat Emptor!!

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Joseph Y.
Ordered on 8/10/2020
No shipment
8/18/2020 8:49:28 AM

The seller sends a message in neweggs site "seller message" saying "Houstone Dear customer, Thanks for your order. The quality inspection department found that these isolation masks were severely scratched, which would affect the clarity and protection effect after wearing them, and they have been returned to the factory for destruction. As our product line is being upgraded, it will not be sold in a short time. We have removed the link. It is not polite and responsible to send the broken item to you Shall we cancel the order and refund you? Apologized for any inconvenience waiting for your reply" My friends experiencing same problem with the same seller.

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ASAAD H.
Ordered on 8/10/2020
big fat fib, not deserving even one quarter of an egg
8/12/2020 6:41:43 PM

not trustworthy.

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Jalan C.
Ordered on 7/23/2020
What’s not to love.
8/7/2020 9:48:31 AM

Great product at a great price and with timely delivery.

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VIRGINIA S.
Ordered on 7/7/2020
7/21/2020 11:58:08 PM

Thanks is exactly what I needed. It was very easy to set up and does what the description said it would! Love it!

  • Yes
  • Yes
  • Didn't contact
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