IST Computers©® is proud to be a reseller on Newegg, located in the evergreen state Washington. 

Our specialty is in obtaining hard to find toys and electronics.  We act as the broker to get the product to you where normally you would be unable to find it.

We realize the premium that is paid for many of our products.  That is why we offer the security of Newegg, our "Top Service Always!" motto and our dedication to bring these products to you in a fast, efficient and professional manner.  

Our Mission Goal is to deliver Industry Leading handling times of less than 24 hours. 

We offer multiple shipping options to get our buyers' products out as efficiently and cost effective way possible to each individual buyer.  Most products will offer three shipping times:  Standard (Fedex Ground/USPS Parcel Post) or Expedited (Fedex 3 Day Select/USPS Priority) Or 2nd Day (Fedex or UPS 2nd day delivery). 

As always, if you have questions, please contact us feel free by send us a message through your Newegg account. 

We will answer within 24 hours. 

Top Service Always!

IST Computers, you can rely on.
IST Computers Store
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Return Policy
About Us

RETURN POLICY

"Dead on arrival" must be claimed within 14 days of receipts.
"dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. 15% restocking fee will be applied for returns request sent after 14 days.
IST computers reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.
IST computers will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days