Our Customer service team : Gudfrid2b@126.com
idolink is an online retail store of consumer electronics, general home products, marine equipment, professional audio & video gear, sports/outdoor products and the list goes on.
idolink always offer low prices on hundreds of thousands of name brand products. Our well-equipped facilities and excellent quality control throughout all stages of production enable us to guarantee total customer satisfaction. As a result of our high quality products and outstanding customer service, we have gained a global sales reaching the USA, Canada, Turkey, Indonesia, Germany, France, Greece, Italy...
If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We are looking forward to forming successful business relationships with new clients around the world.
We now have 700+ kinds of Newegg Premier Eligible products including gaming mouse&keyboards,PC components/accessories,etc.
Click "See Seller Store" above to check our most featured Newegg Premier Eligible products.
Newegg Premier Eligible products have the best quality and the best price with Newegg Premier Free 3Day or faster shipping.
*Please track your package here. https://www.trackingmore.com/
If you can't track it just email us, we will send you the shipping information
Contact Gudfrid2b@126.com get the free pre-paid shipping label ! Return it to our USA warehouse
We offer 180 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.
We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.
For more assistance：
NOTE : We offer the friendly customer service, Return any item for any reason within 30 days !
When you need to set up the return, Please contact us via the email in advance, so that we can offer the pre-paid shipping label to you. our email address : Gudfrid2b@126.com
Use our pre-paid shipping label, you will get the full refund or replacement
if you don't contact us in advance when you set up the return, there would be 12% restocking fee on your order . so, please contact us in advance, we offer pre-paid shipping label, it’s free !
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Gudfrid Deals
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Gudfrid Deals will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Gudfrid Deals will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.