The consumer may return any new, unopened, and unused items sold by InkandTonerLocker only sealed in original manufactured box within 30 days of purchasing the shipment for a full refund of the cost of the item minus 15% Re-Stocking Fee). All items that are found to be defective must be identified with 30 days of purchase and the customer must contact Inkandtonerlocker to request a return. Returns will only be allowed to be returned with a unique RMA#. Please contact us at customerservice@inkandtonerlocker.com to request an RMA. If the return is accepted then you will receive a RMA# via email along with a pre-paid mailing label to ship the items back to us. All non- defective item(s) or non-Inkandtonerlocker error returns must be in 100% resalable condition or they will be returned to you at your expense.
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
I had previously ordered 2 drum units and 2 toner cartridges from another seller since you were out of the brother units. They are extremely unsatisfactory and are jamming paper and the print quality is horrible. I contacted your CSR and there was nothing they would do about it. It makes me very disappointed in Newegg