If you are not satisfied with you purchase you may return it to us for a refund. All returns must be pre authorised and please contact us immediately via above contact options with the reason for your return.
Sealed or unused
All items must be return new and unused in their original packaging, with all contents and in a resealable condition.
All returns must be received to us within 14 days from the day you receive delivery of the item(s).
Unsealed or Used
Please note that all returned box(es) unsealed/opened goods are subject to a 25% restocking fee, regardless of return reason. Any refund will be reduced by 25% of the total cost (excluding postage costs) to cover our general administration & warehouse restocking cost. Besides, original shipping cost is non refundable.
Return by post (UK and International Customers)
All returns must be sent to:
Returns Dept, KICKmobiles Ltd, 64 Kenway Road, Kensington, London, SW5 0RD. United Kingdom.
Note: All customer returns must be accompanied by an appropriate courier with online tracking and to obtained signature on delivery.
All customers are advised to keep safely the proof of payment for returning item(s)' deliver along with the confirmation note or slip provided by the relevant mail or courier service with tracking number on it, until we confirm the safe receipt of your return item(s).
Customers are required to bear the cost of returning the item and we do not accept or can not be held accountable for lost or damage of the item whilst in transit to us.
Soon after our ‘Returns Dept’ has received your returned item(s)' package, the necessary actions will be initiated to process your refund and this process could take up to five working days.
Your refund will be made on the same mode of payment you used to make the payment at the initial purchase & no alternative methods are allowed.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.