KUU is a young brand of laptop.
We focus on laptop and are committed to bringing customers the best experience with the most affordable price.
We are more and more firm in the pursuit of cost-effective Road, in the continuous absorption of customer feedback growth.
If you like our products and services, please leave a Review and contact us. We will be very appreciated to you.

If you have any questions, please contact our customer service, we will do our best to help you solve the problem.
KUU Official Store Customer Service
WeChat Account: 18174081040
Email: kuuofficial@outlook.com

Our logistics services:
In addition to Newegg's SBN warehouse, we also have 2 US warehouses in California.
Even if there is no stock in the US warehouse, don’t worry, we only use DHL Express or UPS to ship from China to the US,
and it can usually be delivered within 3-5 business days.

The Warranty Policy:
Free returns and replacement within 1 month, and free maintenance for non-artificially damaged products within 3 months.

Common problems and solutions for laptops.
1. Question: Why the lap tops are stuck in Bios mode?(The laptop cannot read the hard drive.)
Answer: This is caused by the loosening of the hard disk due to long-distance transportation. You can remove the back cover of the computer and reinstall the hard disk.

2. Question: The laptop is turned on, the power led lights up but the screen is black and there is no display.
Answer: This is also due to the problem of loose video transmission lines caused by long-distance shipped. Need to remove the back cover to reconnect the video transmission line.

3. Question: Why the laptop cannot connect to the Internet after reinstalling the system, there is no sound or Bluetooth is not available?
Answer: After reinstalling the system, some (random) drivers may be lost and some functions cannot be used. Please describe the problem to me via email, and I will send you the corresponding driver.

4. Question: Why the keys are mixed or the language is Chinese?
Answer: Not correct language setting with cause both of these phenomenon. The layout of the British keyboard and the American keyboard is different.
If the language setting is not correct, the keyboard layout will be different from what you want or the language will become Chinese.

Feedback
Returns Policy
55 Ratings (80% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
87.27%
Product
Accuracy
87.27%
Customer Service
Satisfaction
87.10%
Paul W.
Ordered on 11/20/2020
Great Monitor for Casuals, Bad For Enthusiasts
1/13/2021 5:58:53 PM

I got two of the monitors at the same time. My wife uses one and I use the other on our gaming pcs. My monitor has a very bad issue with screen retention. If I leave the screen on a still picture for about 5 minutes, the screen starts to burn in. It's fixable if I catch it, which it's very noticeable when I open a new window, but if I somehow don't catch it (let's say I went back for an hour or two with my background as a static picture) it might not be fixable. I'm in the process of contacting the seller about this issue, but other than that, sure it displays in 4k but it doesn't display in 144hz. The system menu is in chinese and you have to figure out how to change it to english but once you do that, the rest of the settings are clear. Pros: -4k resolution -reasonably fast shipping -steel stand with wall mount holes Cons: -60hz instead of 144hz -chinese system menu -very quick to screen burn in or retention Overall I would not buy another Kuu monitor.

  • Yes
  • No
  • Didn't contact
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Eric B.
Ordered on 12/14/2020
KUU-A8S 15.6inch Silver Laptop
1/11/2021 4:47:51 AM

Nice laptop for college work!

  • Yes
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Jeffrey J.
Ordered on 12/15/2020
Good build of effective hardware economically
1/8/2021 5:04:15 AM

Other reviews were helpful. I reinstalled Win10pro from iso and set to use one maximum partition. Have set WiFi to only use 11a/c/ac which makes browsing faster. Happy with this laptop. Regards Jeff

  • Yes
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  • Didn't contact
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Chuck P.
Ordered on 12/18/2020
Ideal Second Screen!
1/7/2021 11:13:40 AM

Great little screen, took a little to figure out the Win10 settings to allow a slide show on one and presentation on the other. Good adjunct for this time of pandemic distancing.

  • Yes
  • Yes
  • Didn't contact
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Mary S.
Ordered on 12/12/2020
1/5/2021 9:27:18 AM

This was a Christmas gift and I was amazed at the speed with which it was received from Hong Kong !! I will check with granddaughter to see if it is up to her expectations ..

  • Yes
  • Yes
  • Didn't contact
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Floyd R.
Ordered on 12/15/2020
Once initial contact is made, seller has awesome communication.
12/30/2020 8:29:16 AM

I had to contact the seller regarding my order as it took longer to ship out than expected. It took a few days for them to first respond, but once they did, each follow up message was returned quickly. They made the purchase surprisingly easy, and I was confident that they would be there if I had any issues in the future.

  • Yes
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Anonymous
Ordered on 11/30/2020
12/28/2020 4:20:07 PM

Little slow on providing a tracking number, but it was Christmas season.

  • Yes
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  • Yes
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Mary R.
Ordered on 11/27/2020
Good
12/24/2020 8:03:16 PM

Just would recommend telling people that the product was coming from.china. nice computer

  • Yes
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  • Yes
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sean j.
Ordered on 11/29/2020
item was ship from HK, which was not mentioned in the description.
12/23/2020 6:23:04 AM

I placed the order on 11/29, and it was estimated to be delivered by 12/5. However no update of this order, I had sent email to KUU customer support and newegg customer support to query the status at 12/8. On 12/9 I got message fro KUU, states it was just shipped, and it was delivered at 12/14. I am wondering maybe the order was missed, until I asked. The product is very nice, it fulfill my needs. I would recommend. so far haven't got any issue, except some window setting ,like real time virus scan, are not working properly out of box , so I just reinstalled window 10 pro using microsoft image.

  • No
  • Yes
  • No
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Katelyn P.
Ordered on 11/30/2020
Great website
12/18/2020 8:01:52 AM

Hello! I very rarely write reviews even though I depend on them when I'm shopping online. This is a great website to use and I will be using it again in the future. The computer I got came in perfect shape and works wonderfully. I am a broke college student and this was the only website that had what I wanted at a reasonable price. Thanks new egg.

  • Yes
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  • Didn't contact
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David M.
Ordered on 11/7/2020
Good communication
12/14/2020 6:57:36 PM

Thank you for working with me

  • Yes
  • No
  • Yes
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Wojciech A.
Ordered on 11/28/2020
Not too bad for price.
12/14/2020 4:06:39 AM

So far so good. Don’t understand why the hard drive is partitioned for two drives. I think the operating system partitions is too small.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 11/21/2020
It is a nice laptop
12/12/2020 7:23:58 PM

It is a nice laptop if you are not looking for brand name. It is very good price for the this KUU notebook. It run fast and perform good so far. You just need to purchase adpater for get more USB port to connect other flash drive, external mouse, etc.. If the power cord 3ft longer, it will be much better and friendly. At this point I don't have any down size comment.

  • Yes
  • Yes
  • Didn't contact
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Alfred G.
Ordered on 11/25/2020
Impressive
12/11/2020 5:41:09 PM

definitely recommend.. as advertised and shipping was super fast

  • Yes
  • Yes
  • Didn't contact
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Gerard D.
Ordered on 11/22/2020
customer service was great shipping was not
12/8/2020 7:35:58 PM

laptop arrived a little late. wasnt instock state side so it had to be shipped from China. DHL failed to update tracking number and original number said it had not even shipped two weeks after purchase. with no response from new egg I contacted Kuu directly. They very quickly responded and provided me with a new tracking number.

  • No
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thomas D.
Ordered on 11/25/2020
Terrible service
12/7/2020 9:59:41 AM

Ordered 4 laptops, they shipped 1 unit and marked as completed delivery. Newegg was notified and can only email vendor and gives them days to respond. Vendor responded stating the messed up and would ship remining units. 5 days later still no units delivered and no tracking information supplied. Newegg customer service has been totally useless

  • No
  • Yes
  • No
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Andrew S.
Ordered on 10/28/2020
Their monitor is a scam
11/25/2020 9:44:26 AM

They completely lied about the capabilities of their monitor and I can't return it now because I got rid of the box. This is a perfect example of false advertising.

  • Yes
  • No
  • Didn't contact
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Judy L.
Ordered on 11/6/2020
Great computor
11/23/2020 5:57:35 PM

I purchased my KUU computer from Newegg because they were recommended to me by a friend. I was told they are reputable and reliable. I received the computer within five days of ordering. The computer had everything I was looking for. So far it is a great computer.

  • Yes
  • Yes
  • Didn't contact
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William C.
Ordered on 10/30/2020
KUU laptop
11/16/2020 7:00:58 AM

Seems fine so far. A good price for a W10 64 bit laptop with extremely sharp display

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 10/15/2020
11/2/2020 2:04:38 PM

No CAT5 connector on notebook.

  • Yes
  • Yes
  • Didn't contact
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